Hello!
Thanks for the feedback. Sorry, please, for the inconvenience.
The manager of the care service didn’t want to blame you for losing the cashback, he just suggested that it could cause non-accrual in order to protect against such cases in the future.
A request to our partners was poisoned for your order to find out why the cashback was not fixed.
Your appeal has been taken under control and as soon as a response is received from partners, the manager will contact you and will do everything possible to resolve the issue in a positive way.
If you have any questions, be sure to write.
Respectfully,
LetyShops team