Purchases at Casa del Libro ES with cashback in Spain
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (94)
Therefore, we publish only our customers' reviews.
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3 months ago I made a purchase with the cashback at 45%, I did all the steps as indicated and the cashback was not recorded. I made the claim and for now the only thing they have told me is to wait, wait and wait again, after 3 months I still don't even know if they will pay me the cashback or not.
Hello.
We are sorry that you have faced such a situation.
Unfortunately, we have not yet received a response from our partners. We, like you, are interested in receiving their response as soon as possible, so we really ask that you wait a little longer.
Don't worry, our agent will control your request. As soon as we receive any news, we will inform you.
Sincerely,
LetyShops team
In the same way that I put negative comments when the cashback does not arrive, I placed an order with the cashback increased to 22.5% and everything is great. It appeared to me very fast!
I placed an order 1 month ago with the cashback increased for being a new member and they did not register the cashback. I filed a claim with photos and Letyshops informed me that my order was not registered and that they were going to contact the store. I've been waiting for a month and they haven't solved the problem for me. Totally negative experience that did not happen to me with any other store.
Hello Tania.
We understand your emotions. It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.
We have already sent a request to the store representatives. This process can take 8 weeks. As soon as we receive news, we will inform you.
We hope for your understanding.
Sincerely,
LetyShops team
It worked well for me when it was multiplied by 10, I will repeat in this store without hesitation.
I rectify my negative assessment since I have received the cash back. All right
I have recently made a purchase worth 60+ euros and being especially cautious about going through all the steps to record the Cashback. At the time of making the purchase, thank goodness that I take screenshots of everything because now they do not recognize the purchase, it turns out that they have to verify my purchase and it will take up to 3 months to solve it
Hello david.
Thank you very much for creating your request. Follow their status, please;)
We will contact our partners to resolve this issue. If you have additional questions, feel free to contact our customer service (support@letyshops.com).
Sincerely,
LetyShops team
I have recently made two purchases (one of them with the cashbasck increased to 45%) at Casa del Libro and neither of the two has been registered. I have already reported the incident. Hopefully it is solved. With the rest of the stores he had not had any problems. A pain to have to be to be credited.
Hello,
Thank you very much for creating your requests. Follow their status, please.
If you have any questions, do not hesitate to write to us in the Help section of your account. We will be happy to help you with any inconvenience.
Sincerely,
LetyShops team
It seems that I am not the only one who does not have cashback activated when it is at 40%. I have already made the request. I hope that it is fixed, because with other pages these problems do not happen (less with El corte Inglés ... that's horrible).
Hi Christine.
Thank you very much for creating your request. We will look for your cashback in our system and if necessary, we will contact our partners to understand the problem. Follow the status of your request, please.
If you have any questions, write to us at support@letyshops.com, we never leave users without a solution and answer.
Sincerely,
LetyShops team
At first the cashback was not credited, but after claiming it in a few weeks they validated it. It was also a 45%, with which I will buy again here.
Hi, Dolores.
Thanks for your review. If you have any more questions please contact us at support@letyshops.com, we are always ready to help :)
Sincerely,
LetyShops team
