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Purchases at Casa del Libro ES with cashback in Spain

Waiting time for crediting cashback
Average waiting time for cashback: 60 days
Maximum waiting time for cashback: 120 days
Attention!

Cashback is available only for the Spanish version of the site.

Reviews on Casa del Libro ES (35)

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07.01.2021

At first the cashback was not credited, but after claiming it in a few weeks they validated it. It was also one of 45%, with which I will buy again here.

The review was translated from Spanish using Google Translate. Show original Show translation
07.01.2021

Hi, Dolores.

Thanks for your review. If you have any more questions please contact us at support@letyshops.com, we are always ready to help :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
01.01.2021

The cashback of any store in which I have bought does not appear, I have already claimed on several occasions and in the end they only give me long. I think that if they only have to return a few cents if it appears to you but in larger quantities, no ... (one of my purchases had a 45% casback)

The review was translated from Spanish using Google Translate. Show original Show translation
02.01.2021

Hello Maria.

We understand your disappointment. If for any reason you do not get the cashback of the orders placed with us, we also remain without remuneration.

We see that you have an open query about this case. Don't worry, our manager will help you with your matter.

Happy New Year!

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
28.12.2020

Same story as the user below, the cash back does not appear, more than 10 euros that they had to return me, for a purchase of 49 euros. And you wait and wait and it doesn't show up. And now to claim, attach photos and more. I will not order anything in this trade again and I recommend that no one do

The review was translated from Spanish using Google Translate. Show original Show translation
28.12.2020

Hi Ricardo.

Do not worry please. We have sent your request to our partners to find out the reason for the loss of cashback and return it. You can control its status in your personal account.

If you have any questions, don't hesitate to contact us in the Help section of your account :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
16.12.2020

I took advantage of the fact that to make the purchase when I had 45% cashback, but my surprise was that I didn't even register, when they had to give me € 13 back ... I've been reading more comments and they all say the same ... in the rest of stores but this one in particular is a scam!

The review was translated from Spanish using Google Translate. Show original Show translation
18.12.2020

Hello!

To find the possible reason for the loss of cashback, we have sent a request to the store representative. They have to answer us for 8 weeks. But do not worry, we will be aware of the situation and our manager will contact you again as soon as they answer us.

Greetings and have a wonderful Christmas holidays!

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
14.12.2020
perfect, they solved the problem right away. Since it took me 6 months and I communicated the problem to them and they solved it for me in a super good time.
The review was translated from Spanish using Google Translate. Show original Show translation
09.12.2020

My issue has been resolved. Thanks a lot.

The review was translated from Spanish using Google Translate. Show original Show translation
10.12.2020

Good afternoon!

We are very happy to resolve this situation :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
29.11.2020
It has already been added to me, thank you very much
The review was translated from Spanish using Google Translate. Show original Show translation
24.11.2020

Hi. It takes a long time to credit the cashbark to your account. I ask for help to confirm the order and it only tells me until the date I have. Package is delivered.

The review was translated from Spanish using Google Translate. Show original Show translation
24.11.2020

Hi amanda.

Each of our partners has their own estimated period of time to transmit information and remuneration for the order. You can see them on the store page and in your personal account. For example, the accreditation of Casa del Libro's cashback may take 60-120 days.

We see that you have an open query for this problem. Our manager will help you if something goes wrong :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
16.11.2020

Although the refund did not recognize me, after contacting the letyshops they arranged it for my 100% recommendation. They gave me back more than € 7 between the two books I bought.

The review was translated from Spanish using Google Translate. Show original Show translation
16.11.2020

Good afternoon!

We are happy to help you :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
12.11.2020

They charge you € 15 without any detailed permission a cheek

The review was translated from Spanish using Google Translate. Show original Show translation
09.11.2020

I placed an order when the cashback was at 22.5%, the Casa del Libro has not credited me and Lety Shops has only given me half the price they should according to the accounts.

The review was translated from Spanish using Google Translate. Show original Show translation
09.11.2020

Hi, Kim.

To support you in this situation we have credited a part of the refund to your account balance. Don't worry, we have contacted our partners to understand the reasons for the loss of your cashback and to return it. As soon as we receive the response, the manager will notify you.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
29.10.2020

buy school books and I'm still waiting for the book house to accept the cashback, letyshops always give good service to inquiries, but the service of the book house is painful. Very slow and late.

The review was translated from Spanish using Google Translate. Show original Show translation
30.10.2020

Hello,

thank you for choosing our service.

We are sorry that you have such an opinion. Stores need time to process the information and transmit it to us. Each of our partners has their own estimated time periods to transmit information and remuneration for the order. Casa del Libro cashback is generally credited 60-120 days after purchase.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
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