Purchases at Casa del Libro ES with cashback in Spain

I made the cashback with 45%, I placed an order for € 48, all the procedure I do correctly with caution, making sure that in each step the extension indicates that the cashback is activated. I make the purchase and the cashback is not made. I make the claim, they have me waiting 3 and a half months with very little information about the case in this regard and, in the end, they deny me the cashback offering me a compensation of € 5 for a cashback that I should have received of about € 20. They say that their "partners" have not answered, if they are your partners make sure they answer you, I have no fault in that. They use your platform as a claim for massive sales (because a 45% cashback is that), they leave your users in the lurch and you do nothing. And the worst thing is that it is not an isolated case, far from it. I will certainly not buy from this store again and I will think twice about using this app again.

They do not return the 45% cashback and those of letyshop drain the bulk. I do not recommend it!

3 months ago I made a purchase with the cashback at 45%, I did all the steps as indicated and the cashback was not recorded. I made the claim and for now the only thing they have told me is to wait, wait and wait again, after 3 months I still don't even know if they will pay me the cashback or not.

In the same way that I put negative comments when the cashback does not arrive, I placed an order with the cashback increased to 22.5% and everything is great. It appeared to me very fast!

I placed an order 1 month ago with increased cashback for being a new member and they did not register the cashback. I filed a claim with photos and Letyshops informed me that my order was not registered and that they were going to contact the store. I have been waiting for a month and they have not solved the problem for me. Totally negative experience that did not happen to me with any other store.

It worked well for me when it was multiplied by 10, I will repeat in this store without hesitation.

I rectify my negative assessment since I have received the cash back. All right

I have recently made a purchase worth 60+ euros and being especially cautious about going through all the steps to register Cashback. At the time of making the purchase, thank goodness that I take screenshots of everything because now they do not recognize the purchase, it turns out that they have to verify my purchase and it will take up to 3 months to solve it

I have recently made two purchases (one of them with the cashbasck increased to 45%) at Casa del Libro and neither of the two has been registered. I have already reported the incident. Hopefully it is solved. With the rest of the stores he had not had any problems. A pain to have to be to be credited.