Purchases at Casa del Libro ES with cashback in Spain
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (94)
Therefore, we publish only our customers' reviews.
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For now everything is perfect, whenever I have placed an order they have recognized the cashback and after two months or so they approve it. Everything magnificent, as always the attention of Letyshops very good
I have made two orders with cashback and everything is perfect.
Yes and no… many orders are credited to me, others are not… I have been denied a cashback, I don't know why. Taking the order for more than a month in my house. Some other time it has happened to me and you are left without knowing why they deny you...
Good afternoon!
Thanks for sharing your experience. If the rejection of your cashback has occurred due to an error, do not hesitate to write to us through the Help section of your personal account. Also, you can open a dispute about the refused refund in your account, "My cashback" section. Our agents are ready to help.
Greetings!
The LetyShops team
All very well. The cashback has been faster than I expected. I buy a lot at casadellibro.com and now that I've discovered this, I'm going to get something better for my purchases :)
I leave a third and final comment regarding the experience I had with this store. Initially, the €10 Cashback of an order I placed when there was an increase was not recorded. After three months of submitting a claim, the store refunded me 1.57 of that order, but Letyshops have quickly credited the corresponding difference and have helped me with all my queries. Very satisfied finally with the solution that they have given me. Thanks!
Hi Gem!
Unfortunately, for the technical reason, the increase was not applied to your cashback, but we have already refunded you the full amount of the corresponding cashabck. It has been a pleasure to help ❤
All the best.
The LetyShops team
I do not recommend it. Since October 19, waiting for them to give me the cashback of 10 euros that I made once when it was higher and still nothing. At this point I doubt they will approve it ... I will not repeat this in particular, because in other stores with less cashback (cents or few euros) I have had no problem.
Hello Gema!
We have sent a request to the store representatives to find the lost refund and we are still awaiting their response. Processing can take 3-4 months, and unfortunately we are unable to expedite it. As soon as any news arrives, we will inform you.
We hope for your understanding.
All the best.
The LetyShops team
It had been working very well for me, but lately it does not register the cashbacks no matter if I activate it with the extension or from the letyshop page. Not even the letyshop system is registering the cashback, because in my recent requests for lost cashback it says: "The cashback was not found in our system" With small purchases I have not had any problem, but whenever the purchase is more € 100 I had to apply an application. I emphasize its good service, but it is a bit tiresome to have to register a request for each purchase when the extension is supposed to be installed for that. ): It only remains to be patient and wait for the optimal resolution of each purchase request.
Hi Fatima.
Thank you very much for sharing your shopping experience with us.
The amount of the orders does not affect the reflection of cashback. If we cannot find the cashback in the system, we send the request to the store representatives. This process can take 3-4 months and unfortunately we cannot expedite it.
Follow the status of your requests, please. As soon as any news arrives, we will inform you immediately.
All the best.
The LetyShops team
Although they have always returned my money, it has never appeared directly to me when making the purchase. I always have to claim the lost order and finally Letyshop ends up solving it ...
Hello.
We understand your emotions. Situations when cashback is not recorded are also unpleasant for us. We see that your last order has been successfully registered. We hope that the incidents with your cashback do not happen again and that you enjoy shopping using our service.
All the best!
The LetyShops team
