I also leave my case since I see that they act in the same way with all users and to be able to get everyone to remove this application for scam. I buy an iPhone through the app at Mediamarkt for a 12% cashback. When it does not appear, I give the option they give you for this and Letyshop's response is that the store "is not prepared to meet" and they evade any responsibility by telling you that the cashback "is lost" and for that reason they compensate you with a paltry €10 that is not even the third part that they have the obligation to give you since as a user, you have purchased through their application precisely to receive said cashback. Advice!!! File a consumer complaint since they do not meet the established criteria and do not buy through their application.!!!!
Hello, Saray!
We completely understand your displeasure, but as our agent has explained to you, the store does not accept claims, and since we have not received the reward, we cannot pay you the full amount of the cashback.
We deeply regret any inconvenience and appreciate your understanding.
All the best,
the LetyShops team
A real scam... I bought a Mac here just for the cashback. It also had a profit and it was 12%. I followed the steps exactly to make sure there were no errors. Even so, Letyshops makes the excuse that Media Markt says that lost cashback can no longer be recovered and only pays me 10e... If I do this through Letyshops, this is the one that should solve or compensate for the problems, of course not. with 10e being much higher than the amount due. Requests are useless because they repeat the same thing over and over again, which makes you feel even more helpless.
Hello Mercedes!
Unfortunately, the store does not accept requests for lost cashback and does not tell us the reason for the loss. We have credited you a partial bonus from our own funds. Unfortunately, without remuneration we cannot reward full refund. We apologize for any inconvenience.
All the best,
the LetyShops team
I placed an order in which they had to refund me €30 and they have only refunded me €15. When talking to them they told me that they have run out of money and that they cannot give me my other half. I demand the part that I am missing or I file a complaint
Hello!
We understand your feelings as the user and that you were counting on the full refund, but we have credited you with a part of the cashback and we do not have the opportunity to credit more. We hope that the advice our agent has given you will be useful in your next purchases.
All the best,
the LetyShops team
This store is horrible. I don't understand how Letyshop continues if it's impossible for them to accept a cashback even if you do everything perfectly. Last order with increased cashback, I sent photos of the entire process and it was denied. I don't understand.
Hello, Martha.
We understand your emotions, but most orders appear in our system. All this data is supervised by our specialists.
We would like to support you in the situation that occurred, which is why we have credited you with the bonus from our funds.
All the best,
the LetyShops team
It seems bad to me that those of us who live in the Canary Islands do not give us cashback and if not, someone please explain to me, thank you
Hello, Sheyla!
We understand you perfectly. Unfortunately, due to technical reasons, cashback from this store is not available in the Canary Islands. We hope this situation changes soon.
Greetings!
The LetyShops team
Hello, just like my colleagues on AliExpress it appears right away, but coincidentally it doesn't appear on Media Mark. 5 euros compensation because they can't ask for my cashbank of 17.35.
Hello John.
We apologize for the unpleasant purchasing experience. Now the store does not accept requests for lost cashback, but we very much appreciate that you shop with us and, therefore, we have already credited a partial bonus to your balance.
All the best,
the LetyShops team
a scam, the day they "supposedly" gave the most Cashback, with a purchase of €300, coincidentally it does not appear, even sending screenshots where it is seen that it is active and that the order, (with purchase order number in the capture) indicating that they have not found it, and that since they cannot request it from the company, they compensate with €5. Even so, they send you an email so you can tell them the steps you have followed, in case you have not followed the conditions. But you run out of money.
Good afternoon, Sara!
First of all, we would like to tell you that we, like you, are interested in automatic accreditation, since only in this case we receive our commission.
Our agent wrote you the possible reasons for the loss of the cashback and partially credited the refund. We hope that bonus cheers you up a little.
All the best,
the LetyShops team
an order for 1099 and they give me 5 euros, on top of that that day the cashback was higher, if it is a problem that happens with mediamarkt then remove it or notify me. In addition, I had to request the cashback, it was not even automatic.
Hello!
First of all, we want to apologize. Since we do not receive the commission for your order and cannot recover it, we do not have the opportunity to compensate you in full. We have paid you a portion of the cashback from our funds.
All the best,
the LetyShops team
I made several purchases in different stores the day I discovered letyshop. The only one that gave me problems was Mediamarkt. Finally they did not give me any Cashback (more than €11 corresponded to me) and letyshop compensated me with €4... Rubbish
Hello, Gonzalo!
We are very sorry for the situation that occurred, but we cannot contact the store to recover your refund. And since we cannot recover it from the store, we cannot credit you with the full cashback. We hope the partial bonus cheers you up a little.
All the best.
The LetyShops team
It was my first time using LetyShops and I think it will be the last: Not only did they not assign me the cashback and I had to claim it, but the resolution is that they gave me €5 on a purchase of €1,035... It's i.e. less than 0.5% cashback instead of the publicly advertised 2.5% (when I didn't use discount codes or coupons).
Hello Jose!
We apologize for the unpleasant experience. Since we do not receive any commission for your purchase and have no way to claim it, we have paid you a partial bonus from our funds. We are aware that this is not a complete bonus, but we hope it cheers you up a little.
All the best,
the LetyShops team
A total scam for a purchase of 500 and they give me €3 anyway, misleading advertising this is from the court of duty and look I did the steps just as they say... I will not buy more here and the reviews on other sites will be negative
Hello Jose!
We are sorry that your experience was unpleasant. Unfortunately, since a coupon was used in your purchase, which contravenes Media Markt's conditions, the cashback has not been automatically registered. To improve your experience a little, we have credited you with the partial bonus.
All the best,
the LetyShops team