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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback in Denmark

Waiting time for crediting cashback
Average waiting time for cashback: 40 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 70 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.4% За оплаченный заказ
4.4% За оплаченный заказ Premium brands

К Premium brands относятся: Shu Uemura, Tiffany, Kilian, MAC, Bobbi Brown, Tom Ford, La Mer, Burberry – аромат BURBERRY HER.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

При применении скидки, кэшбэк будет начисляться на фактически оплаченную стоимость заказа.

 

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров;

- за заказы, сделанные в мобильном приложении Л'Этуаль.

При использовании промокодов кэшбэк может быть не начислен.

 

Магазин Л'Этуаль вводит новое условие сотрудничества и за оптовые заказы кэшбэк будет отклоняться.

Правила определения оптовых покупок подробно описаны здесь.

Reviews on Л'Этуаль (328)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
20.03.2020

The order has long been issued, cashback from the store has not been credited. She wrote an appeal in support of Letishops, attached a screen of a paid order, with no results.

The review was translated from Russian using Google Translate. Show original Show translation
20.03.2020

Good afternoon!

Victoria, we have already submitted a request to partners to find out the reason for not paying cashback. Application processing may take about 6 weeks. The manager keeps the issue under control. As soon as there is news, let you know.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.03.2020

The longest of all online cosmetics stores for crediting cashback. The truth is written here. It is calculated incorrectly, the increased cashback is not taken into account. I have to write an appeal and wait further.

The review was translated from Russian using Google Translate. Show original Show translation
14.03.2020

Good afternoon!

Victoria, the amount of cashback that is "Pending" may change during data processing. We see that you have already created an appeal to the care service. The manager will surely check the information and help in resolving the issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.03.2020

well bloo, only yesterday (5.03) I made an order, and today the increased cashback: /

The review was translated from Russian using Google Translate. Show original Show translation
07.03.2020

Good afternoon!

Vadim, if we only knew ...;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.02.2020
Placed an order. It is written that all items in this store are in stock. In fact, 1 piece is defective (perfume) - half of the content is not. They refused to issue an order because of one position, everything was decided through the hotline. Refund for one position. Be careful) What will happen to the cashback - wait and see.
The review was translated from Russian using Google Translate. Show original Show translation
28.02.2020

Cashback from this store is ALWAYS difficult to accrue: it is not taken into account for some reason or hangs for a long time without being credited to the account and crediting takes place only after a letter to letyshops support service, or even with a decrease in the amount, as I had with order No. 5359859923. Why is cashback reduced by 2 times? I did not receive any explanation in the letter from the support service. I do not recommend the store.

The review was translated from Russian using Google Translate. Show original Show translation
29.02.2020

Hello, Elena!

Each partner has its own deadlines for confirming cashback. You can view information on the store page. We see that in 2018 there was an order for which cashback did not appear. The remuneration was credited from the funds of the company.

In the situation of the purchase of 5359859923, the cashback was recalculated, since the amount was displayed incorrectly. The bonus is credited at the correct rate :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.02.2020
cashback came all right)
The review was translated from Russian using Google Translate. Show original Show translation
15.02.2020

I decided to make an order on February 15, I looked that the delivery time was promised on March 8. It’s in what century we live that for almost a month the parcel will go across Russia ?!

The review was translated from Russian using Google Translate. Show original Show translation
16.02.2020

Hello!

Unfortunately, we can not affect the speed of delivery of goods from the store. We hope that you will have your purchases as soon as possible :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.01.2020
I do not really look at the time, the cashback came and ok. He wasn’t chopped, so everything is really good :)
The review was translated from Russian using Google Translate. Show original Show translation
06.01.2020
And I have no complaints against L'Etoile. I ordered eau de toilette twice: once by courier, the second by pickup. Efficiency and punctuality on top. The courier arrived exactly at the designated time interval (it was important to me), and the order was ready for delivery after 3.5 hours (and this is in December. !!!!!!!) About the discount amount of 50% - I’m generally silent. The product is really getting cheaper in half. It’s really amazing. Cashback credited quickly and confirmed quickly. Thanks!
The review was translated from Russian using Google Translate. Show original Show translation
02.01.2020
very good online store
The review was translated from Russian using Google Translate. Show original Show translation
26.12.2019

Everything is fine!! Very happy and Letual store and Letishops service. Their work in tandem is admirable. Thank you to the store for big discounts, a good assortment and prompt delivery. And many thanks to the guys from Letishops for the quick accrual of cashback without cheating in the amount and terms. I consider you leaders in my field! Holiday greetings!!!

The review was translated from Russian using Google Translate. Show original Show translation
26.12.2019

Good afternoon!

Thank you for shopping with us.
Magic holidays! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.12.2019

I did everything according to the cashback instructions, even while waiting did not appear

The review was translated from Russian using Google Translate. Show original Show translation
18.12.2019

Good day!

Created a call to the care service # 1905212 to help. You can reply to the manager through the "Help", "My appeals" section.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
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