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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback in Denmark

Waiting time for crediting cashback
Average waiting time for cashback: 40 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 70 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.4% За оплаченный заказ
4.4% За оплаченный заказ Premium brands

К Premium brands относятся: Shu Uemura, Tiffany, Kilian, MAC, Bobbi Brown, Tom Ford, La Mer, Burberry – аромат BURBERRY HER.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

При применении скидки, кэшбэк будет начисляться на фактически оплаченную стоимость заказа.

 

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров;

- за заказы, сделанные в мобильном приложении Л'Этуаль.

При использовании промокодов кэшбэк может быть не начислен.

 

Магазин Л'Этуаль вводит новое условие сотрудничества и за оптовые заказы кэшбэк будет отклоняться.

Правила определения оптовых покупок подробно описаны здесь.

Reviews on Л'Этуаль (329)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
08.08.2019

Keshbek was rejected, forced-voluntary receipt of a cashback, apparently the affiliate program is not established, I advise you to track charges

The review was translated from Russian using Google Translate. Show original Show translation
18.08.2019

Alexander, good afternoon!

A cashback rejection may have occurred erroneously or the algorithm has been violated.

By your order, we turned to partners to find out the reason.
We believe that the advice that the manager gave in handling will help in making future purchases :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.07.2019

cashback not credited, status rejected. not for the first time. with the sportsman the same story. and the cashback was big enough, sorry

The review was translated from Russian using Google Translate. Show original Show translation
29.07.2019

Good afternoon!

Perhaps the cashback rejection was erroneous or the purchase algorithm was violated, but do not get upset. We will help :)

Already created an appeal to the care service. The manager expects your response in the "Help" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.07.2019
Cashback from the purchase of 4894r was 184.57, cool! I enrolled quickly within 20 days while I was relaxing at sea with my family!
The review was translated from Russian using Google Translate. Show original Show translation
15.07.2019

I had the same problem that I had with everyone, I made two orders, both bought, received, and the cashback was rejected ... There are no checks. Naturally, the situation is unpleasant. Today I will make an order, see, save the check !!!

The review was translated from Russian using Google Translate. Show original Show translation
26.07.2019

Good afternoon!

Galina, checked the information in your account. We see that the amount of your orders is less than 500 rubles, which is a discrepancy with the conditions of the store. In this case, cashback is not added. A cashback for a subsequent purchase is already displayed in your account in the status of "Pending" :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.06.2019

I want to share my unpleasant impressions of the order in this store. Unfortunately or fortunately, here for someone like, when ordering something, I do not take screenshots, etc., tk. I don’t think that there will be problems with accruing cashback, and after the purchase I don’t want to bother too much, look for checks, screenshots and spend time solving this issue. Therefore, I put a bold minus the store!

The review was translated from Russian using Google Translate. Show original Show translation
24.06.2019

Tatyana, good afternoon!

Unfortunately, the cashback for your purchase was not recorded automatically. Information may not have entered the system, but in order to contact partners to resolve the issue, order information is needed. For this, the manager asked me to send a screenshot of the order from my account on the store’s website. Thank you for your assistance.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.06.2019

The same situation as previous authors: a month of waiting for cashback and failure. Order paid immediately and received.

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2019

Hello, Elena.

We understand how unpleasant it is when such situations occur. In this case, we also get nothing. To understand why this happened, we’ll try to send a request to partners for your order.

We hope this will not happen again.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.06.2019

A month of waiting for crediting a cashback and a refusal comes. It causes only negative emotions. Again, write in support and prove. Although everything is already clear that the order is paid and received

The review was translated from Russian using Google Translate. Show original Show translation
15.06.2019

Good afternoon!

Konstantin, we understand, but do not get upset.
The manager of the care service will certainly help in resolving the issue of handling :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.06.2019

It used to be profitable to buy, as there was a cashback in rubles, and not as a percentage of the order amount. Now it’s more relevant to buy immediately in the store.

The review was translated from Russian using Google Translate. Show original Show translation
09.06.2019

Katya, good afternoon!

The world does not stand still :)
Although the terms of cooperation with L'Etoile have changed a bit, you still benefit from cashback purchases.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.05.2019

The cashback from this store has never been credited without problems. Each time only after contacting support. The last time already in advance (even when placing the order) I took all the screenshots that the support service usually asks. With other stores this is not.

The review was translated from Russian using Google Translate. Show original Show translation
26.05.2019

Anna, good afternoon!

We see in your personal account that several times you had to wait a little longer for cashback for orders to be placed in L'Etoile. Sometimes partners really need more time to process information and transmit it to us. I hope the situation does not happen again.

If anything, we are always in touch and ready to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.04.2019

Hello! Very dissatisfied with the work of the Letual store in terms of interaction with the LetyShops cashback service. I tell you. 03/02/2019 I made an order in the Letual store. The order was paid when it was placed in one session through a computer, that is, without the use of mobile devices. I made a purchase. Order 03/07/2019 picked up. The goods did not return. Satisfied with the purchase. However, a cashback of 114, 45 rubles. was rejected. And only after contacting the LetyShops customer care service, manager Maria Pudova helped me. She's great, so give her a bonus, because I was credited with an unreasonably rejected cashback.

The review was translated from Russian using Google Translate. Show original Show translation
14.04.2019

Hello, Elena!

Thanks for the tip :)

We were glad to help you. We hope that such situations with a cashback rejection will not happen again.

If you have any questions or need help - write. Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.04.2019

And how is it when paying with a gift certificate of goods cashback is not charged. This is exactly the same money paid in advance to the store cash desk !!!!!

The review was translated from Russian using Google Translate. Show original Show translation
02.04.2019

Nikolay, good afternoon!

Thanks for the comment.

Unfortunately, partners do not share rewards with us with this method of placing orders. Therefore, cashback cannot be credited, because there is nothing.

If you have any questions - write. We are always happy!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.03.2019
I made several orders, cashback is always charged on time. Thank!
The review was translated from Russian using Google Translate. Show original Show translation
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