Good afternoon!
Thanks for the feedback. It is very important for us that your every order is successfully recorded in your account. That is why, every day we work to improve our service and place a lot of test orders in various stores. Based on the tests, we make adjustments to the rules for making purchases with a cashback.
By adhering to our rules and recommendations, you can minimize the risk of losing your cashback.
To understand the reason for the non-accrual of cashback for your order, we created an appeal through your personal account, section "Help".
We will wait for feedback and do our best to resolve the issue in your favor. Have a nice day!
Respectfully,
LetyShops team