A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
That difference in cashback between a new client and an existing client seems quite bad to me. I don't understand why a regular user is so undervalued.
Hello!
We completely understand, but we are currently unable to change cashback rates, sorry.
the store and products without problems...but they do not confirm or confirm excessively late the amounts to be charged from this page
Hello,
We appreciate you sharing your experience. Cashback from this store is confirmed in 60-90 days after making a purchase. If you have any questions, please contact our SAC through the “Help” section.
All the best,
the LetyShops team
It is quite unfortunate that new customers are rewarded more than regular customers when it should be the other way around.
Good deals are for new customers, not existing customers...it's shit
very good
Refund times are very long.
Hello!
We understand your emotions, we don't like to wait so long either, but each store has its own confirmation periods. You can find them on their page.
All the best,
the LetyShops team