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Don't forget about Cashback rules and advices

Purchases at Sephora RU with cashback in Germany

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Reviews on Sephora RU (18)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
20.10.2019
On Friday I received two orders. Cashback returned on Sunday. Unexpectedly fast. Compared to other online stores, Sephora pleased, the amount of cashback has not changed, i.e. how much they initially accrued - so much and returned. I did not have to wait long and enter into correspondence with the LetyShops support team, and such moments, alas, were. Glad to order from Sephora and a small savings in the form of cashback.
The review was translated from Russian using Google Translate. Show original Show translation
16.10.2019

Unlike Rive Gauche and Letual, where you have to wait for your cache for months and “knock” it out, Sephora credited immediately ... a week has not passed since the purchase. THANK.

The review was translated from Russian using Google Translate. Show original Show translation
16.10.2019

Daria, hello!

We are glad that cashback was credited as soon as possible.

If there are difficulties when calculating cashback in other stores, be sure to write to our care service. We are in touch and ready to help :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.08.2019
Many thanks to the support for helping to get the cashback! This is my favorite store, it has a lot of brands and a generous loyalty program, I save a lot of money with it.
The review was translated from Russian using Google Translate. Show original Show translation
11.07.2019

I placed an order on July 9, 19, already received an order on July 11, 19, there is a check paid through Sberbank online, there is a transition in the application, but the cashback did not even appear in the profile. From time to time, for some reason, when you buy in some stores, cashback does not come. All the time, writing support services is also annoying. Somehow the platform does not work clearly.

The review was translated from Russian using Google Translate. Show original Show translation
12.07.2019

Good afternoon!

Failure to comply with store conditions and violation of cashback purchase algorithms may affect the recording of order information .

Notice that you contacted an online chat and an appeal was created on your behalf. The manager will help to understand the situation in more detail :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.06.2019

I made two orders, not a single cashback appeared. Although there are transitions.

The review was translated from Russian using Google Translate. Show original Show translation
12.06.2019

Good afternoon!

We will be happy to help you figure it out. Already created a call # 1655463 to the care service on your behalf. To respond to the appeal, go to your personal account, section "Help". Additionally, an email was received at your email address.

We wait ;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.05.2019

A few days have already passed after the order, and the cashback is still not displayed.

The review was translated from Russian using Google Translate. Show original Show translation
17.05.2019

Good afternoon, Catherine!

Thanks for the comment.

It is a pity that such a situation has occurred. We have already created an appeal to understand the reason for the loss of cashback and help. Please answer the manager through the mail or sections of your personal account "Help", "My appeals".

We will be waiting for your message.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2019

Good afternoon! 04/17/2019, made an order, it is not displayed, it is visible only in the transitions that visited the site.

The review was translated from Russian using Google Translate. Show original Show translation
27.04.2019

Good afternoon!

Thanks for the comment.

Ksenia, we will definitely help in resolving the issue. To understand the situation in more detail, we created an appeal to the care service. Please answer the manager through the mail or sections of your personal account "Help", "My appeals".

We welcome feedback :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.04.2019

made 2 times an order from this store, no cashback was credited

The review was translated from Russian using Google Translate. Show original Show translation
04.05.2019

Hello Alice!

Thank you for writing.

Do not worry, we can help in this situation. To do this, we created an appeal to the care service on your behalf. You can answer via the Help section of your personal account or by email at support@letyshops.com.

We will wait for feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.03.2019

I made my order on 12/14/2018, 3 months have passed. I still can not accrue cashback

The review was translated from Russian using Google Translate. Show original Show translation
18.03.2019

Good afternoon, Lisa!

Thanks for the comment.

Unfortunately, sometimes there are cases of loss of cashback.

To understand the situation and get a commission for the order, we submitted a request to partners. Since we cooperate not directly, but through a special program, the wait for an answer is delayed.

The manager keeps the question under control and will contact as soon as there is information.

Have a nice day! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2019

Yesterday I made an order and the cashback did not appear. And so it was already 2 times, thanks LetyShops accrued from their funds.

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2019

Hello, Ksenia!

Thanks for the feedback.

To understand in more detail the reasons for the loss of cashback, we sent a request to partners. Manager Inna will inform you of the result as soon as the information appears. We hope this does not happen again.

Have a nice shopping! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.02.2019

Awful store, bought 2 orders 02/03/19, cashback hanging in anticipation from 01/29/19. On the site sephora.ru is the status delivered. What is the point of waiting for cashback accrual for so long?

The review was translated from Russian using Google Translate. Show original Show translation
09.02.2019

Hello, Elizabeth!

Thanks for the comment.

Each store with which we work has a certain time period during which information on orders is processed. For a Sephora store, the waiting time is 30-45 days from the date of purchase.

If there are delays in confirmation, you can always contact our care team. Managers will be happy to answer and help in any situation.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.02.2019

The cashback did not appear after the order.

The review was translated from Russian using Google Translate. Show original Show translation
15.02.2019

Anton, good afternoon!

Thanks for the feedback.

We always try to help our users in any situation. In order to understand your question, we created an appeal on your behalf through your account, section "Help". You can give an answer in this section, in the "My contacts" tab.

We will wait for information on the order.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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