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Purchases at Рив Гош with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 45 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 90 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions
4.15% За оплаченный заказ нового пользователя магазина Рив Гош
0.5% За оплаченный заказ постоянного пользователя магазина Рив Гош

Reviews on Рив Гош (26)

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30.04.2020

I have no complaints about product quality. The order was delivered fully loaded and extremely fast, BUT the order was issued not the first time. This is the essence of the problem ... For the first time, my order was placed quickly enough, I was periodically notified via SMS what and how with my order. In one of these SMS, I found out that the order was canceled. Not me, of course, canceled. As a new user, I did not immediately understand what was happening. And for two days I tried to find out from the consultants of RIV GOSH. This was explained by the fact that one item was not in stock (although when I placed the order it was listed as available), and they decided to cancel my order. When, with grief in half, I found out why my order was canceled, I easily placed a new order. Now to the heart of the problem. I relied, as a new user, an increased cashback. Even at the first checkout, I noticed that my cashback is clearly less than it should be (by the way, it was less than what a new user was supposed to, but more than what "old men" should). I wrote to the consultants at Lety shops, and they explained to me that the cashback data is transmitted directly to the store where the order is placed. Just at this time, my first order was suddenly canceled. I designed the second ... When I saw that in anticipation of a cashback again, which did not correspond to the declared interest, I began to write to RIV GOSH consultants. They explained to me that I was not a new user, since I had already completed my second order, and I was not entitled to an increased cashback. When I wrote that this was essentially my FIRST order, and not the second, and that on my first unsuccessful order the cashback was also much smaller than the stated one, the consultant either did not really understand what I was writing about, or carefully pretended. Although, I enclosed screenshots and gradually explained what was happening, it did not produce results. The cashback in both orders is incorrect. (in the first case it is underestimated, in the second it is underestimated) And it is not even about money, but in principle. Apparently, this can be the case with orders for much larger amounts.

The review was translated from Russian using Google Translate. Show original Show translation
01.05.2020

Hello Valentine!

It is unfortunate that the first order was canceled. At the time of placing the second order, you were considered a regular customer, therefore, most likely, we will receive an appropriate reward from partners.

We also want to note that the cashback in Rive Gauche may not display correctly for some time. Before enrolling, the situation will be corrected. We noted the information on the store page .

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.03.2020

I was pleased with the work of the online store - fast delivery (St. Petersburg). Even on the eve of February 23, cashback was confirmed within a month.

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2020

Today I made a purchase in this store through Letishops and, as usual, the cash bank did not display that I made a purchase, too. And this is not so with the first store! I bought via phone, there are all screenshots about the purchase and activation of the cashback. The question "Why do I have to write to the support service all the time in order to accrue everything?" I'm still waiting for an answer from the service!

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2020

Good afternoon!

Cashback is displayed during the day. If before 14.03 he does not appear in your account, please create an appeal to the care service through the "Help" section.

For your previous orders, managers turned to partners. Usually, applications are processed within 6 weeks. Employees keep the issue under control and will contact you as soon as they receive information.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.03.2020
I highly recommend not choosing courier delivery from the "Master Post" - they delivered it for 5 days, canceled the delivery several times and didn’t warn you, I spent 2 days at home wasted. It wasn’t possible to reach the hotline to find out the delivery status; I had to contact them through the Rive Gauche hotline.
The review was translated from Russian using Google Translate. Show original Show translation
07.02.2020
Great store work! They delivered the goods on time. Very quickly confirmed the payment. No problem! Thanks.
The review was translated from Russian using Google Translate. Show original Show translation
18.01.2020

The order was made yesterday, but the back cache is not displayed! sort out this situation!

The review was translated from Russian using Google Translate. Show original Show translation
23.01.2020

Hello Kira!

We will deal with pleasure.

We created an appeal to the care service and are waiting for your answer :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.01.2020

I don’t understand the conditions for non-accrual for pick-up

The review was translated from Russian using Google Translate. Show original Show translation
08.01.2020

Maria, good afternoon!

These are the conditions of cooperation :( If they are revised, be sure to update the information on the store page.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.01.2020

I'm waiting for cashback from 12/30/19, until it appears. Wrote in support .... not the best impression.

The review was translated from Russian using Google Translate. Show original Show translation
06.01.2020

Michael, good afternoon!

Thank you for creating the appeal. We will understand why cashback did not appear automatically. We hope that a similar situation does not arise. We are waiting for a screenshot of the order :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.01.2020

An order was placed before the New Year, in advance. The cashback has not yet appeared, although there was definitely a transition to the site, it is in the history of transitions. As for the order itself, the same way, courier delivery somehow works shabby at Rive Gauche. They called for the day, agreed on the time that delivery would be from 10 to 18, there was a weekday. SMS that the order has been transferred to the courier has arrived, but the courier has not seen on the appointed day. And he didn’t even call, I had to call the delivery service myself at 17.30, when I realized that the courier would probably not be today. And they work, by the way, until 18, too, the operator phoned the courier to which the latter told the operator that he did not have time to arrive today. "Service" at the height) keep in mind when ordering, and, probably, nevertheless, it’s better to order better on a pedestal

The review was translated from Russian using Google Translate. Show original Show translation
03.01.2020

Hello Alice!

The cacheback might not appear if the ordering algorithm or conditions that are available on the page when you go to the store were violated.

Together we will try to understand in more detail. We are waiting for your message in the "Help" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.12.2019

By the second order, cashback is not displayed. Screenshots sent. Rive Gauche replied that Lethishops confirms the cashback when I asked them to confirm the cashback (the opened perfume came, I thought of returning it, but then I decided to leave and asked to confirm the cashback)

The review was translated from Russian using Google Translate. Show original Show translation
30.12.2019

Good afternoon!

Familiarized with your appeal. It sent a request to partners to find out why the cashback did not appear automatically.
We do not work directly with stores, so communication takes some time. Our manager is waiting for an answer with you and will write as soon as we get the result.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.12.2019

One order was highlighted after contacting technical support, and the second all the same, no. They also sent him, instead of the pick-up point, by courier delivery to the shopping center address, she found out when she started looking for him. I got it, patting my nerves, even without single zilch perfumes and with a defective lid. I’ve been buying a rive gosh in a store for a long time, but the online store upset a couple of times already. Prior to this, the opened mascara was sent by LAN, they did not respond to the claim.

The review was translated from Russian using Google Translate. Show original Show translation
24.12.2019

Good afternoon!

We sent a request to partners to find out the reasons for non-accrual. Upon receipt of a response, the manager will contact you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.12.2019

It also does not display what the order made the day before yesterday.

The review was translated from Russian using Google Translate. Show original Show translation
24.12.2019

Good afternoon!

Together we will understand the situation. We created a request and sent a request to partners to clarify the reasons for the loss of cashback. As soon as there is an answer, the manager will inform you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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You're a bit late unfortunately :(
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