The following are excluded from cashback:
· Orders with an order value of less than € 30.01 (net) value of goods minus shipping costs
· Orders that were not placed through LetyShops
· Orders that are returned or canceled
· Orders that are processed or canceled by telephone with an OTTO customer advisor
· Purchase orders that contain books that are subject to fixed book prices
· Orders from customers entitled to commission who already regularly and / or automatically receive a monetary benefit from OTTO
· Orders from bulk buyers, co-buyers and friendship buyers
· Orders from employees of the Otto Group and pensioners of the OTTO Group
· Orders for gift or goods vouchers
· Commercial orders
· Cashback can only be collected if a user account has been created and the customer logged on to the OTTO website via LetyShops
· After clicking to the shop via the LetyShops website, the purchase must be completed directly, otherwise no cashback will be paid out
· When using the LetyShops app and then using the OTTO app, no cashback is recorded
· Default browser settings: Ad blockers must be deactivated in order to collect cashback. Cookies must be accepted. Anonymization settings in the browser must be deactivated
· In the case of returns, the cashback amount is adjusted to the final purchase price
· It can take up to 180 days for the cashback to be confirmed in the user account
· Subsequent processing of postings or cancellations is not possible
· OTTO reserves the right to cancel the cashback for deliveries that could not be made after 3 months
· Multiple cashback offers from different cashback portals cannot be combined
· Cashback is credited only for the net value of provided services excluding the value-added tax, all other taxes and fees as well as any additional costs.
At Otto there is often a high cashback (often € 50 for a higher order value) and unfortunately there are often problems. After an email to letyshop, at least the first cashback was corrected. I'm sure the second one will follow soon. The waiting time at Otto is always very long, but rather long than no money. Due to the duration and the problems just mentioned, there is a stone deduction.
Thank you for letting us know what you think.
The partners need time to process the information, so the wait will take some time.
You're right, that's better than nothing :)
The amount of the cashback was displayed incorrectly due to the error. We have already corrected everything and added the difference to your balance. This situation will not be repeated for future orders.
So many complaints or problems!?! It's a shame, that's why I won't be shopping on this site! Sorry
Usually people leave positive experiences to their own devices and only leave feedback when something goes wrong :)
It is always better to try and form an opinion.
Especially since you don't risk anything :)
I have been waiting for my cashback of just € 3.25 for over a month. Just kidding. I have no idea why that is, but my very first experience with this site is catastrophic.
Cashback is credited when the shop sends us the confirmation.
It takes time to process and review the information.
You can find the credit date in the "Orders and Finances" section.
The maximum waiting time for Otto is 180 days. Information on this will be published in the shop terms and conditions.
Please remember to inform yourself about the special features of the shop before making a purchase.
So I think your system is really good and so far it has worked flawlessly, but it doesn't work for Otto for the second time, and that is really very, very stupid with the advertised € 50 cashback ...
Cashback from Otto will be displayed in your personal account for 3 days.
Your order has already been placed.
Please don't forget to check the shop's terms and conditions before buying to find out all the specifics :)
Tried twice and failed twice. In my opinion, all conditions were met. Subsequent booking requests do not go, they are already made smart.
Unfortunately we did not receive any commission for your orders.
This can be due to several causes, including:
- Third-party extensions / apps (e.g. ad blockers);
- Violation of the conditions on the website of the shop;
- Redirection to other pages / tabs before or during the ordering process.
In fact, this shop does not accept subsequent booking requests, so we cannot give the exact reason :(
We hope it doesn't happen again.
If you have any questions, please contact our support.
Didn't work again ... Although the order was placed directly after being forwarded via Letyshops, the Cashback was not accepted ... So almost 50 Euro Cashback has not been credited in the meantime, although it was done as stated. I don't know whether it's OTTO or Letyshops, but it's sad ...
It can take up to 72 hours at Otto for the purchase to appear in the account.
The information about this will be published in terms and conditions on the shop page.
We see that your cashback has been successfully displayed in the account :)
If you have any questions, please contact our support.
I don't understand, you should get a cashback of up to 70 EUR but above it is clearly written in red, the maximum CashBack is 50 EUR what then you decide ...
That's a good question, let's explain :)
The cashback rate at Otto depends on the order value and can be between 2.5 and 10 euros. In the case of a hot deal, we give 7X cashback for all categories, but the maximum cashback is 50 euros.
We recommend that you always check the conditions of the promotion before ordering. There is the most up-to-date information :)