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Don’t forget about Cashback shopping rules

Purchases at OTTO with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 60 days
Maximum waiting time for cashback: 180 days
Information and conditions
2.5€
for valid orders with a net value from 30.01€ to 100€ after deduction of possibly applied vouchers and discounts
5€
for valid orders with a net value from 100.01€ to 150€ after deduction of possibly applied vouchers and discounts
7€
for valid orders with a net value from 150.01€ to 250€ after deduction of possibly applied vouchers and discounts
10€
for valid orders with a net value from 250.01€ after deduction of possibly applied vouchers and discounts
It may take up to 3 days for cashback for your order made on OTTO to appear in your account with "Pending" status.

The following are excluded from cashback: 
· Orders with an order value of less than € 30.01 (net) value of goods minus shipping costs 
· Orders that were not placed through LetyShops 
· Orders that are returned or canceled 
· Orders that are processed or canceled by telephone with an OTTO customer advisor 
· Orders through other sellers who work as partners with OTTO, such as myToys, Mirapodo and Buttlers. These can be recognized on the OTTO website by the information: "Sales & shipping partner name" or "Package from partner name" 
· Purchase orders that contain books that are subject to fixed book prices 
· Orders from customers entitled to commission who already regularly and / or automatically receive a monetary benefit from OTTO 
· Orders from bulk buyers, co-buyers and friendship buyers 
· Orders from employees of the Otto Group and pensioners of the OTTO Group 
· Orders for gift or goods vouchers 
· Commercial orders 
Additional conditions: 
· Cashback can only be collected if a user account has been created and the customer logged on to the OTTO website via LetyShops 
· After clicking to the shop via the LetyShops website, the purchase must be completed directly, otherwise no cashback will be paid out 
· When using the LetyShops app and then using the OTTO app, no cashback is recorded 
· Default browser settings: Ad blockers must be deactivated in order to collect cashback. Cookies must be accepted. Anonymization settings in the browser must be deactivated 
· In the case of returns, the cashback amount is adjusted to the final purchase price 
· It can take up to 180 days for the cashback to be confirmed in the user account 
· Subsequent processing of postings or cancellations is not possible 
· OTTO reserves the right to cancel the cashback for deliveries that could not be made after 3 months 
· Multiple cashback offers from different cashback portals cannot be combined

Reviews on OTTO (18)

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We want the feedback to be helpful to people who buy with the cashback in Letyshops.
Therefore, we publish only our customers' reviews.
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21.03.2021
Everything worked great and I'm really excited about this opportunity to get cashback back. I was reimbursed € 13.00. Although I have to say that the confirmation time took a very long time.
The review was translated from German using Google Translate. Show original Show translation
11.01.2021

Ordered a large sum from Otto, received none of the cashback, except for € 3 consolation prize from letyshops, although I was able to prove everything! pure disaster !!

The review was translated from German using Google Translate. Show original Show translation
14.01.2021

Good day,

Cashback consists of the commission that the shop pays us for customers' orders. Unfortunately we did not receive anything for your purchase.

There can be many reasons for this, from the device from which the order was placed, the purchasing algorithm, to a technical error.
We cannot say exactly why this happened, as OTTO does not accept a Naсhbuсh request. There is a warning about this in the shop's terms and conditions. Unfortunately, the evidence you provided cannot help you receive the commission.

We offset a small bonus to show our support. Hope for your understanding.

With best regards
LetyShops

The review was translated from German using Google Translate.
11.01.2021

Impossible apart from the cashback that should arrive, I have still not received the product after almost 1 month of ordering including immediate payment. Then there are incompetent employees!

The review was translated from German using Google Translate. Show original Show translation
12.01.2021

Hi there,

We're sorry to hear that you had difficulty receiving your order. We hope the delivery will be made as soon as possible.

If you have any questions about cashback, you can always contact us via the "Help" section or support@letyshops.com. We are always happy to help :)

With best regards
LetyShops

The review was translated from German using Google Translate.
08.01.2021

I made a purchase for 330 €. Otto didn't pay the money to Lety... so i get 3 € credit bonus from Lety...

08.01.2021

Hello.

The store has not sent information for the order. To investigate the cause, we have submitted a claim to our partners. As soon as we received the information, the manager will let you know :)

Sincerely,
LetyShops team

05.01.2021

Everything worked out for me! I am very pleased. Got the 49 € after only 40 € were credited to me at first. Excellent! :) gladly again

The review was translated from German using Google Translate. Show original Show translation
05.01.2021

Hi there,

Thank you for sharing your good experience :)

With best regards
LetyShops

The review was translated from German using Google Translate.
29.12.2020

I also had my first bad experience with letyshops via Otto, I went to Otto via the link in the app, as always, and now my cashback could not be assigned and I was only credited a symbolic amount. Pity :(

The review was translated from German using Google Translate. Show original Show translation
31.12.2020

Hello Jennifer,

Unfortunately, OTTO does not accept any subsequent booking requests, so we cannot know the exact reason for the loss :(

Although we didn't get anything ourselves, we fully offset the cashback, according to the value of the order :)
We hope the situation will not repeat itself.

With best regards
LetyShops

The review was translated from German using Google Translate.
15.12.2020

Maximum confirmation time for cashback 180 days. Why don't you wait for me until 06.2021?

The review was translated from German using Google Translate. Show original Show translation
16.12.2020

Hello Sebastian,

That's right, this partner can take up to 180 days to verify and submit information about orders. In practice, the confirmation is often much earlier :)

Since your order was placed on December 7th, 2020, the maximum credit date is June 5th, 21st.

With best regards
LetyShops

The review was translated from German using Google Translate.
08.12.2020

As a new customer there was a voucher for free shipping (3.99). Ordered for € 290, advertised € 50 cashback, and finally got € 3 from Letyshops (thanks for that). Letyshops gladly again. OTTO, no thanks!

The review was translated from German using Google Translate. Show original Show translation
10.12.2020

Dear friend,

We will try to explain :)

Every shop has several options for attracting customers. Cashback and vouchers are one of them. When a customer uses a personalized discount, the shop no longer has to pay for other advertising sources.

This condition will be published on the shop page. You can receive cashback in the future if you want to shop at OTTO again :)

Feel free to write to us at any time if you have any new questions.

With best regards
LetyShops

The review was translated from German using Google Translate.
07.12.2020

Unfortunately, I had the same bad experiences. I should receive € 70 cashback! I ordered extra for a very large sum! I used a notebook as recommended and not my cell phone. I made sure several times that I get to the Otto page via the link (which is even in my list when I visited the Otto Shop via letyshops) and then supposedly nothing is known and I don't get the cashback. For 2 weeks I'm angry here to find out today. Really stupid. Of course I've already used Otto's goods.

The review was translated from German using Google Translate. Show original Show translation
10.12.2020

Hello Sarah,

Unfortunately we did not receive any commission from partners for your order.

This shop has many specific terms that, if violated, could result in loss.
Since OTTO does not accept any subsequent booking requests, we cannot say exactly what caused this.

You can read all the special features of the shop here on the shop page.
Please only order if you agree to all of the rules.

Since we have not received the commission from which the cashback is formed, the full amount cannot be credited to you. At the same time, we gave a part to show our support.
We understand this is not what you expected, but we hope we will understand each other.

With best regards
LetyShops

The review was translated from German using Google Translate.
02.12.2020

At Otto there is often a high cashback (often € 50 for a higher order value) and unfortunately often problems. After an email to letyshop, at least the first cashback was corrected. I'm sure the second one will follow soon. The waiting time at Otto is always very long, but rather long than no money. Due to the duration and the problems just mentioned, there is a stone deduction.

The review was translated from German using Google Translate. Show original Show translation
02.12.2020

Hello,

Thank you for letting us know what you think.

The partners take time to process the information, so the wait takes time.
You're right, that's better than nothing :)

The amount of the cashback was displayed incorrectly due to the error. We have already corrected everything and added the difference to your balance. This situation will not be repeated for future orders.

Sincerely yours
LetyShops

The review was translated from German using Google Translate.
26.11.2020

So many complaints or problems!?! It's a shame, that's why I won't be shopping on this site! Sorry

The review was translated from German using Google Translate. Show original Show translation
27.11.2020

Hello,

Usually people leave positive experiences to their own devices and only leave feedback when something doesn't work :)

It is always better to try and form an opinion.
Especially since you don't risk anything :)

Sincerely yours
LetyShops

The review was translated from German using Google Translate.
26.11.2020
Don't fully understand the bad reviews, worked for me with no problems.
The review was translated from German using Google Translate. Show original Show translation
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