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Don`t forget about Cashback shopping rules

Purchases at O'STIN with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 55 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 100 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions
5% Оплаченный заказ
2.5% Оплаченный заказ с промокодом

 

Кэшбэк по O'STIN предоставляется для жителей Москвы.

 

Кэшбэк не начисляется: 

- за заказы, которые были возвращены;

- за заказы, сделанные в мобильном приложении O'STIN.

Reviews on O'STIN (194)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
08.03.2020

Rejected cashback! I won’t understand, but I don’t want to order from them anymore!

The review was translated from Russian using Google Translate. Show original Show translation
08.03.2020
Good afternoon! We understand that it takes some time to resolve the issue, but without it we cannot help. If you want to figure it out, please create an appeal to the care service. Hope for feedback. Regards, LetyShops Team
The review was translated from Russian using Google Translate.
18.02.2020

Today I went to the Austin website, made an order for sweaters and tights, Austin broke the order for 2 due to the presence of only sweaters today, the cashback appeared on hold, but for some reason only for tights; usually Austin has a cashback immediately.

The review was translated from Russian using Google Translate. Show original Show translation
18.02.2020

Good afternoon!

Cashback for a purchase may appear within 24 hours after placing an order. If this does not happen, please inform the care service. Always ready to help :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.02.2020
Thanks for the help! All cashback returns are always resolved in a positive way!
The review was translated from Russian using Google Translate. Show original Show translation
06.02.2020

The second time the store rejected cashback ((

The review was translated from Russian using Google Translate. Show original Show translation
12.02.2020

Good afternoon!

Perhaps the cashback was rejected by mistake or due to incorrect shopping.
We contacted you in the appeal, however, unfortunately, we did not receive a response with the requested information. Please check the mail or the Help section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.01.2020

While the cashback is hanging and waiting for crediting, the amount changes downward. That is, first they charge, for example, 100 rubles, then the amount decreases, for example, to 30 rubles.

The review was translated from Russian using Google Translate. Show original Show translation
26.01.2020

Good afternoon!

The cashback is credited to the balance after the transfer of information and commission from partners, so the amount may change during processing.
They contacted you in the appeal section of the "Help", but the answer, unfortunately, was not received.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.01.2020

I couldn’t make an order through Letishops, because they blocked it on the site and reported that too many automatic requests had occurred ((I think that the store is tricky!

The review was translated from Russian using Google Translate. Show original Show translation
20.01.2020

Elena, good afternoon!

We assume that the site had some technical difficulties, as it had not previously encountered similar situations. In such matters, we advise you to contact store support by mail at support@ostin.com.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020
Cashback accrued pretty quickly. The store service is excellent. Thanks to both the store and Letishops
The review was translated from Russian using Google Translate. Show original Show translation
14.01.2020

Very disappointed with the store. Waiting for a cache is the maximum possible, if not more, always! Plus, they always accrue one amount, and credit at times less, instead of almost 900 rubles - 376, instead of 371 - only 86, and this despite the fact that during the transitions an increased% of the cache was applied. It’s a pity, especially since we wear things with pleasure.

The review was translated from Russian using Google Translate. Show original Show translation
14.01.2020

Good afternoon, Svetlana!

Each store has its own terms for crediting cashback to the balance, which are needed to transmit information on orders. For O'STIN, the maximum latency is 75 days.

A downward change in the amount could occur if promotional codes were used in orders. We see you have created an appeal. To understand in more detail, we passed the request to partners in it.
The manager will contact you as soon as a response is received.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.01.2020
Cashback credited a month after purchase
The review was translated from Russian using Google Translate. Show original Show translation
08.01.2020
They accrued everything to me on time and for sure, only thanks to this store and saved up the amount for withdrawal! Thanks!
The review was translated from Russian using Google Translate. Show original Show translation
08.01.2020

Recently, miracles have happened when ordering in this store: when ordering more than two things, cashback is credited to the first product, there is no cashback to the next item. At first I thought that I was wrong and turned to support, but repeated again. Yes, and they are wondering at the store, canceling orders, although the ordered goods have been paid in the check.

The review was translated from Russian using Google Translate. Show original Show translation
12.01.2020

Hello Paul!

Created an appeal to the care service. We will deal with the question together :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.12.2019

I really like the store, but the cashback constantly flies, although all the transitions are done according to the rules. For the last two orders, the store did not transmit information about the orders, it contacted the support service, but the issue was not resolved, referring to the fault of the store, although there are screenshots of the order and receipts confirming the purchase. Very disappointing.

The review was translated from Russian using Google Translate. Show original Show translation
31.12.2019

Hello Anna!

If the cashback did not appear automatically, we did not receive order information from partners. To find out why this happened, they sent a request. Communication takes some time, as we do not work directly with stores.

In circulation, the manager is waiting for an answer with you. We hope for a positive outcome.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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You're a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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