Purchases at O'STIN with cashback

Hello!

Thanks for the comment.

Do not worry, please. We will help in the situation. Already created a customer service call on your behalf. You can answer through the section of the personal account "Help", - "My Appeals".

Waiting for an answer :)

Respectfully,
LetyShops team

Good afternoon, Irina!

Thanks for the comment.

Loss of cashback is really unpleasant. To find out the reasons for the non-payment of remuneration, we transmit the request to the affiliate program. If possible, we try to resolve the issue in favor of the client by compensating for the cashback from the company's funds before receiving the partners' response. Unfortunately, this financial opportunity is not always. Therefore, please wait for an answer with us. The care manager will monitor the situation and contact you as soon as the result is received.

There will be additional questions - write.

Respectfully,
LetyShops team

Olga, hello!

Thanks for the comment.

It is a pity that the cashback did not appear. Increased return percentage does not affect order fixing. The process of displaying orders and calculating cashback is automatic, which occurs on the basis of information from partners.

Olga, we are sincerely grateful for the response to the appeal, thanks to which we found out that the order, alas, was not purchased. It is a pity that the purchase did not take place.

We hope that further orders will be successful.

Respectfully,
LetyShops team

Good afternoon, Irina!

Thanks for the comment.

We are sorry that you had to face difficulties while working on our service. Cashback situations are unpleasant for us.

Do not worry, please, we will try to figure it out.

We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your message and will respond to it within a day.

There will be additional questions - be sure to write.

Respectfully,
LetyShops team

Hello, Elvira!

Thanks for the comment.

The maximum term for cashback from the O'STIN store is 75 days. We published this information on the page to go to the store. You can also check the estimated date of crediting funds in the "Orders and Finance" personal account section by hovering your mouse over the question mark next to the cashback status.

Elvira, we understand that waiting a bit troublesome. Care manager Anna keeps your question under control and will help if difficulties arise.

Respectfully,
LetyShops team

Good afternoon, Elvira!

Thanks for the feedback.

Cashback status change occurs immediately after the store transfers a reward. The time for enrollment is necessary for partners to deliver orders, process information and transfer it to our system.

In order to inform our users when to expect cashback crediting to the balance, we posted information about the average, also the maximum cashback crediting time on the store page.

Also, for your convenience, you can see the approximate (or maximum) date of the cashback deposit on request in your account. To do this, move the mouse over the question mark next to the status "Pending".

If there are more questions about the service, be sure to write. We will be happy to answer them.

Respectfully,
LetyShops team

Good afternoon, Alexandra!

Thanks for the comment.

Most orders from partners come to our system during the day from the date of registration. There are also a number of stores, the reward from which comes within a few days. We notify on this feature on the page of shops, in the section "Information and conditions".

Alexandra, do not worry, please, we will do our best to understand the reason for non-accrual and resolve the issue.

Have a great day!

Respectfully,
LetyShops team