Purchases at Lightinthebox with cashback in Germany
- Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the store's and your account's currencies.
Reviews on Lightinthebox (77)
Therefore, we publish only our customers' reviews.
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I don't even know what to do with this store, to buy or not, I used to buy a lot, the cashback did not come once, the support decided everything and the cashback was credited, now I bought it - there is no cashback, I communicate with the support, maybe they will decide again, but what next - every time through support to decide what? The store itself is, of course, muddy, they can send it for a long time, in case of problems you will not reach anyone, they answer some kind of nonsense, but mostly it happens normally - and there are good discounts and internal cashback is additional and all sorts of bonuses. Now I would buy a lot of things on condition of 6.5% cashback, but there is no certainty about it.
Hello Dmitry!
Thank you for your feedback. For cashback for orders to be fixed, try to checkout from a blank browser (no third-party extensions). Alternatively, in your working browser, close all browser tabs and clear your cookies before purchasing. To do this, you can use the key combination Ctrl + Shift + Delete. The period for which you need to clear the history - "for all time".
Also, do not forget about the rules for making purchases with cashback: https://letyshops.com/pravila.
If you need help, be sure to write. You can count on us.
Sincerely,
LetyShops team
A normal store, prices are usually high, cashback is charged almost always 9 times out of 10, but letishop compensated for the 10th, thanks!
Out of 10 orders, 9 went through without problems. The 10th through the support service was compensated. Slightly latency compared to GearBest, but faster than JD.
Absolute junk, nothing works, your stories that sometimes failures are not serious. I knew that you can't use the domestic cashback service for purchases from abroad. Maybe only local "entrepreneurs" with a boost at times will get a few percent cashback, 0 stars.
Hello!
Thank you for your feedback. We are very sorry that you have such an opinion about the work of the service.
We provide a reward for all orders that come to our system from partners, the process of transferring information is automatic. Unfortunately, if our system did not receive data about some order, we, like you, do not receive a reward from the store.
To understand the current situation, we have created an appeal to the care service through the "Help" section of your personal account.
We will be very grateful for your answer. We will try to help.
Sincerely,
LetyShops team
I bought it through a PC from a clean browser, without third-party extensions and other garbage. I bought it for $ 300 and there is no cashback.
Hello!
Thank you for your feedback. After analyzing your account, we noticed that you have already created a case to the care service to resolve this issue. Our manager has responded to your request and is awaiting your response.
Please respond to the appeal. Have a good day!
Sincerely,
LetyShops team
While disgusting. The product card said "dispatch within 24 hours", after payment it suddenly became "10-13 working days", almost 20 have passed and the order has not been sent. In support, they lie and blunt. Strongly bad!
Also, out of 5 orders, none have been counted during the last 3 days!
Good day!
Thank you for your feedback. We understand and share your dissatisfaction with the non-accrual of cashback. Cashback losses often occur due to a violation of the algorithm for making purchases with cashback. It is also very often the reason for non-accrual in the device from which orders are made. Unfortunately, some browser extensions, antiviruses, programs and viruses can prevent the cashback from being credited by rewriting affiliate links.
It is important for us that every your order is recorded automatically and every profitable purchase brings you joy. We have contacted you through the "Help" section.
Please, answer the appeal.
Sincerely,
LetyShops team
From three phones, more than one cashback was not credited.
Good afternoon, Mikhail!
Thank you for your feedback. Indeed, there are situations when the cashback is not recorded. The reason most often becomes - violation of any rule for purchases with cashback; the device from which the purchase is made (third-party extensions, some functions of antiviruses, computer viruses can affect fixing the cashback); sometimes the store mistakenly does not transmit information on the order.
We always try to understand the reasons and help our users not to lose cashback anymore, if possible, resume cashback. To help you, we have created an appeal through the "Help" section of your personal account.
We will be very grateful for your answer.
Sincerely,
LetyShops team
