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Purchases at HENDERSON with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won`t be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 50 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions
4.5% За оплаченный заказ нового пользователя магазина HENDERSON
1.5% За оплаченный заказ постоянного пользователя магазина HENDERSON

Reviews on HENDERSON (6)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

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Therefore, we do not publish reviews that contain:
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• only a star rating or just a few words.
05.03.2020

Good afternoon! My assessment, most likely, is not only the Henderson store, but the LetyShops + Henderson collection. The conditions indicate that for a regular user’s order 1.95% cashback, for a new user’s order 5.85%, the difference is significant, is not it? Guess what "tariff" my cache fell in the "expected" for my first purchase in this store? Of course, by the fact that 3 times less. Nowhere in the description is there a decoding of the "new" and "permanent" users. For example, I made my FIRST purchase in this store, which was confirmed by all possible methods - a photo of the check; bonus card with activation date on the day of purchase; screenshots of your personal account, etc. The response to contacting Lety’s support team was something like this: "The size of the cashback is determined by our partner (Henderson store), they identified you as a regular user, therefore the cashback amount is the same. But judging by 4 out of 5 reviews previously left here, this problem arises constantly among people. Lety, maybe then you should deal with this "partner", define the conditions more clearly ?!

The review was translated from Russian using Google Translate. Show original Show translation
06.03.2020

Good afternoon!

Denis, partners can analyze the status of the buyer based on several factors: your IP, contact details, delivery address. Your account already has an order completed earlier. Initially, the amount may not be displayed correctly, but when credited, it changes to the correct one.

We see you have an open appeal. The manager will help to understand the situation in more detail.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.12.2019

The same story, two orders for Henderson came cashback three times less .....

The review was translated from Russian using Google Translate. Show original Show translation
16.12.2019

Hello, Dmitry!

The cashback rate for an order in HENDERSON depends on the number of purchases that were made in the store earlier. In order to verify enrollment together, we created an appeal to the care service. We are waiting for your answer in the "Help" section.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.11.2019

The farther, the worse, greedier and more deceitful. What letishops, appetites grow? Does it get into users’s pocket? I made an order to Henderson, a cashback 200 alert came up with something rub. I received the order, there is no cashback and no, I saw the link, speed up the cashback, clicked, did as it was said, screenshots, checks, described everything, yes, accelerated, thanks, it came 70 rubles. It's not about the money, well, why so impudently then ??? Yes, I have a lot of orders. Are you stealing in the hope that I will not notice? Yes, you have many users, but there will be many fewer with this approach. You can leave it to yourself if you become richer (((((I think the time is right to bring down from a once decent desk ...

The review was translated from Russian using Google Translate. Show original Show translation
20.11.2019

Good afternoon!

Eugene, it is a pity that there was such an opinion about the service. If you have any questions about crediting a cashback, we are always ready to figure it out and help our users.

The cashback rate for orders in HENDERSON depends on the status of the buyer - a new or a regular customer. Since you previously made purchases in the store, when crediting, the cashback amount has changed.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.02.2019

The money came in a month. And at first 350r was displayed, and 110 were credited. But they write cashback up to 4.95.

The review was translated from Russian using Google Translate. Show original Show translation
01.02.2019

Artem, good afternoon!

Thanks for the comment.

The cashback rate in the HENDERSON store depends on whether the user is a regular or new customer. Since you previously made purchases at this store, cashback was recounted at confirmation.

If you have additional questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.12.2018

The store is excellent with good and high-quality goods, but there is no cashback payment for 3 months. Why doesn't LetyShops initiate proceedings on its own?

The review was translated from Russian using Google Translate. Show original Show translation
20.01.2019

Hello, Dmitry!

Thanks for the comment.

We apologize for the lengthy processing of your order. It’s nice to inform you that the cashback for your order has already been credited to the balance automatically.

We send requests to partners in case of massive delays in confirming cashback. At the moment, these are not observed.

Sorry again. There are questions about the service - be sure to write.

Have a great day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.08.2018
Money came 6 days after purchase. I recommend!!!
The review was translated from Russian using Google Translate. Show original Show translation
Buy at HENDERSON with cashback up to 4.5%
Register now and receive up to +30% to your cashback rate!
Yesterday will never come back, but cashback will. LetyShops - your cash back
To register
You're a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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