Purchases at Guess UK with cashback in Germany

Good afternoon, Irina!

Thanks for the feedback.

We hope that the store managers will reply to you shortly and the order will be sent. The partner has established himself only on the positive side during the cooperation. A request has been created from your account regarding the loss of cashback. Our manager will certainly help in the situation.

There will be additional questions - write, we are always happy to help.

Respectfully,
LetyShops team

Good afternoon!

Thanks for leaving a comment.

The cashback may be lost due to a number of factors: the operation of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

According to the data from your personal account, the reward for the order was not credited due to the lack of transition to the store from our service. The second order sent a request to partners to find out the exact reason for the loss of cashback. Our manager will write about the results in circulation.

If you have any questions, please contact. We will be happy to help.

Respectfully,
LetyShops team

Hello!

Thank you for your feedback.

Sorry, you do not have a transition to the Guess store. The transition is the primary condition for accruing cashback. The store captures the information that you switched from our site using special markers that are contained in our affiliate link, and pays a commission on commission. If the store does not receive this information, the order is issued as normal, without paying a fee.

We hope that your opinion will change after you make a purchase in this store.

Good shopping!

Respectfully,
LetyShops team

Good afternoon, Alexander!

Thank you for your feedback. Situations when cashback is lost are unacceptable to us. We are working to resolve this issue so that similar problems do not recur. According to our data, your request for lost cashback has already been submitted to the appropriate department of the store.

Expect a response from the manager in a personal appeal by the end of the day.

Respectfully,
LetyShops team

Good afternoon, Polina!

Thanks for your feedback. We understand you, but don't worry. Your cashback may appear in the near future, as it has not been a day since the transition from our service to the store.

On your behalf, we created a call to the customer care service to monitor this issue.

Please respond to the request through the "Help" section. The sun outside the window and in the shower :)

Respectfully,
LetyShops team

Hello!

Thank you for your feedback. The cashback is rejected automatically based on the data that comes into our system from the store.

In order to understand this situation and help you, we created an appeal through the "Help" section of your personal account. We will contact partners with your information and try to help you return the funds.

We will be waiting for your reply. Have a nice day!

Respectfully,
LetyShops team

Hello Artem!

Thanks for your feedback. Don't be upset, please.

Usually the cashback for orders is recorded in your account for a day. If the cashback does not appear, please create an appeal through the "Help" section of your personal account. We will be happy to understand and help you in this situation.

You can also write to us if you have any questions. Have a nice day!

Respectfully,
LetyShops team

Hello!

Thank you for your feedback. In order for a cashback to be displayed successfully, it is very important to adhere to the conditions that are published on the store page, as well as the rules for making purchases with a cashback.

So that we can figure out the reason for the loss of cashback for your order, please leave a request through your personal account, section "Help". We will also be grateful if you briefly tell us the checkout algorithm.

We will wait for your appeal. Have a nice day!

Respectfully,
LetyShops team

Hello!

Thank you for your feedback. Svetlana, your handling of unaccounted cashback has not yet been closed. For our part, we promise that we will do our best to resume your cashback.

Indeed, some extensions may overwrite affiliate links and assign the entire cashback. If possible, disable all third-party extensions in the browser from which you make purchases with a cashback.

Also, in some cases, applied discounts can cause a loss of cashback. It all depends on whether it is beneficial for the store to provide the store with a double bonus: in the form of discounts and cashbacks. And in order not to mislead our users, we published this information in the rules of making purchases with cashback .

If you have any questions about the service - write, we will be happy to help. Have a nice day!

Respectfully,
LetyShops team

Hello!

Thank you for your feedback. Unfortunately, for some reason, we did not receive information from the store for your order. To resolve the issue, please write to us through the "Help" section of your personal account. We will definitely try to understand this situation and help you.

We will wait for your appeal. Have a good day!

Respectfully,
LetyShops team