Good afternoon!
Anya, we understand your emotions. It is also unpleasant for us when cashback is lost. Alas, at the moment partners do not consider requests for a specific order, therefore we cannot contact them to find out the reasons and receive a commission from which cashback is formed.
Previously, we went forward and compensated the bonus on the balance from the company, but we cannot do this all the time.
Yours faithfully,
LetyShop team