Purchases at bonprix ru with cashback

Good day!

Thanks for the comment.

Unfortunately, we have not received information on your order. In order to understand the reason for non-accrual, we turned to our partners for help.

We understand that you hoped to take part in the action, so the cashback for the order was partially credited, and a ticket was also attached.

In the case of a positive response from partners, the cashback will be added in full.

Care Manager Raisa will contact you as soon as there is news.

We believe that you are lucky;)

Respectfully,
LetyShops team

Good day!

Thank you for describing the situation.

We are very sorry that the cashback was not displayed in the personal account. Information on your orders was not transferred to our system. According to information from the call to the care service, your browser has many third-party extensions that can overwrite our affiliate link. As a result, the partners will not see that the buyer has come from us. Therefore, the reward for the order will not be paid to our service. We recommend to place orders using a separate browser, in which only the LetyShops extension is installed. Unfortunately, we do not always have the opportunity to compensate cashback for regular non-compliance with the recommendations on the design of purchases with cashback. We hope that further orders will be recorded automatically.

There will be questions - write. Always happy to prompt.

Respectfully,
LetyShops team

Good day, Natalia!

Thank you for taking the time to share the impression of the service.

Please excuse the inconvenience.

For consideration of appeals, we have a special algorithm that we follow. Unfortunately, if order information does not enter our system, we ourselves do not receive remuneration and no order data.

We do not have access to your personal data and device, so questions are the only tool with which we have the opportunity to understand the situation. We can also ask for help from our partners, but we need any documents that confirm the payment of orders. Unfortunately, applications are not considered without screenshots.

We understand you and do not doubt the correctness of actions when making an order. We really appreciate our users and we do our best to resolve issues in their favor.

Natalia, please answer our manager. We promise to resolve the situation.

Best wishes!

Respectfully,
LetyShops team

Hello!

Thanks for the feedback.

The minimum withdrawal amount on our service is 500 rubles. This is due to the fact that we pay the commission for transfers and you get a cashback in full.

Please do not worry, the cashback does not have an expiration date :) You can accumulate it on the balance sheet and withdraw it in any way you like: on a card, mobile phone or using electronic wallets.

Thank you for being with us!

Respectfully,
LetyShops team

Hello, Catherine!

Thanks for the comment.

For us, it is important that the reward for purchases accrued successfully and our customers have no difficulty working on the site.

If you experience problems with crediting cashbacks regularly, most likely there are specific settings on your device. Unfortunately, some browser extensions, antiviruses, programs, and viruses can prevent cashback from being credited by rewriting affiliate links.

Catherine, if you have the opportunity, try to make an order from another device or browser. We would be grateful if you report the result.

Respectfully,
LetyShops team

Hello, Galina!

Thanks for the comment.

Unfortunately, situations of loss do happen, and they are very unpleasant for us. Care manager Anna provided several recommendations for the future, as the bonprix store is quite receptive to third-party factors regarding cashback purchases.

Do not worry, please, we will try to help. To do this, please send screenshots of orders that are not displayed in the statistics.

We are waiting for an answer in open request.

Respectfully,
LetyShops team