Good afternoon!
Thanks for the comment.
We are sorry that the cashback for the order was not fixed.
Switching to the store or activating an extension from LetyShops is one of the main conditions for accruing cashback. However, there are a number of requirements that must be observed in order to receive a reward. They are described in detail in the cashback purchase rules , as well as on the pages of partner stores.
An appeal to the care service has been created to resolve your issue. Please answer so that we can help as soon as possible.
Respectfully,
LetyShops team