Purchases at Tiendanimal ES with cashback in Czechia

1 month after my purchase, my cashback has been modified for no reason and without explanation. A purchase of 45 euros (not counting VAT) of which they returned more than 13 euros, has been reduced to 4 so my cashback is now 1 euro!!!! Let's see what solution they give me, because this has no head or tail! And yes, I met all the conditions at the time of my purchase, don't use discount coupons or anything... I hope it's resolved or I won't buy again.

Bad experience, the same as with the user who has left a comment before me (cristinasoriano28). Order canceled when using a coupon from the Tiendanimal store itself and when I place an order without any coupon it does not detect the purchase and after wasting time with a thousand questions that they ask me about extensions, antivirus, reinstalling the app, changing browsers and several more nonsense, they did not credit me the cashback. Without a doubt, it is more convenient for me to use any promotional code on the internet. Tiendanimal stop working with them, they are losing their reputation.

Terrible experience. Several orders canceled for using codes from the Tiendanimal page itself and when I place an order without any code, it does not detect the purchase and after wasting time with a thousand questions that they ask me about extensions, antivirus and various other nonsense, they do not credit me . Without a doubt, it is better for me to take any promotional code that I find on the internet.

Very bad experience. Because you use a code from their website, they tell me that I use "third-party" code. On their website they always have a code, which makes the LetyShops cashback inapplicable. Better not be if it will be impossible or unprofitable to use this platform.

Despite all the negative comments, everything has gone well for me

the cashback is good but the store is a shame. I have already had problems with shipments once, despite not having many opportunities because I usually buy in another, but this time it's a movie. They pass the address wrong to SEUR (or they put it wrong so as not to have to deliver a 20kg package for which they charge a supplement), after a week waiting for the holidays on the day of delivery the package does not arrive because the address is incomplete . All weekend trying to arrange a delivery through the web de seur, but it is hanging. I manage to access today and it tells me that I have to pick up the package at the logistics center, in the middle of nowhere, without giving options to those who do not have a vehicle or cannot transport a package of these dimensions, that is why you ask for it at home . I call the store to report the incident and they refer the call directly to SEUR. They give a lousy service, they hire an agency with worse service and not happy with that they don't answer your calls.

I have to rectify, a few days ago I commented that they had rejected my cashback from this store, because that same day letyshops contacted me and credited me with the cashback, so perfect, thank you very much!