Purchases at Рив Гош with cashback in Czech

I made my first and only order at Rive Gauche in March. There were no problems with registration, online payment and delivery of the order, but with the cashback .. It simply did not appear in anticipation, although I followed all the rules for registration with cashback. Some time after contacting the support service, Letishops credited the cache from his own funds.

I could not open the list of stores for pick-up and had to cancel the order with cashback (

I also do not understand why the cashback is not charged for pickup. The largest is for these orders. And the store is strange. Gifts are only of interest, a discount action - and everything you need is scattered around the shops, then let them send part of the gifts too. On the other hand, in the early morning I began to collect the basket, until I finally found what it is in the online store that the gift was over. And so here is almost everything.

I have no complaints about product quality. The order was delivered fully loaded and extremely fast, BUT the order was issued not the first time. This is the essence of the problem ... For the first time, my order was placed quickly enough, I was periodically notified via SMS what and how with my order. In one of these SMS, I found out that the order was canceled. Not me, of course, canceled. As a new user, I did not immediately understand what was happening. And for two days I tried to find out from the consultants of RIV GOSH. This was explained by the fact that one item was not in stock (although when I placed the order it was listed as available), and they decided to cancel my order. When, with grief in half, I found out why my order was canceled, I easily placed a new order. Now to the heart of the problem. I relied, as a new user, an increased cashback. Even at the first checkout, I noticed that my cashback is clearly less than it should be (by the way, it was less than what a new user was supposed to, but more than what "old men" should). I wrote to the consultants at Lety shops, and they explained to me that the cashback data is transmitted directly to the store where the order is placed. Just at this time, my first order was suddenly canceled. I designed the second ... When I saw that in anticipation of a cashback again, which did not correspond to the declared interest, I began to write to RIV GOSH consultants. They explained to me that I was not a new user, since I had already completed my second order, and I was not entitled to an increased cashback. When I wrote that this was essentially my FIRST order, and not the second, and that on my first unsuccessful order the cashback was also much smaller than the stated one, the consultant either did not really understand what I was writing about, or carefully pretended. Although, I enclosed screenshots and gradually explained what was happening, it did not produce results. The cashback in both orders is incorrect. (in the first case it is underestimated, in the second it is underestimated) And it is not even about money, but in principle. Apparently, this can be the case with orders for much larger amounts.

I was pleased with the work of the online store - fast delivery (St. Petersburg). Even on the eve of February 23, cashback was confirmed within a month.

Today I made a purchase in this store through Letishops and, as usual, the cash bank did not display that I made a purchase, too. And this is not so with the first store! I bought via phone, there are all screenshots about the purchase and activation of the cashback. The question "Why do I have to write to the support service all the time in order to accrue everything?" I'm still waiting for an answer from the service!

The order was made yesterday, but the back cache is not displayed! sort out this situation!

I don’t understand the conditions for non-accrual for pick-up

I'm waiting for cashback from 12/30/19, until it appears. Wrote in support .... not the best impression.