Hello! It has been 120 days, so far the cashbacks have not been confirmed! Although according to the regulations the maximum waiting time is 95 days! If time passes, then, logically, the company should either move and draw cashback from them, or pay it itself!
Good afternoon, Valery!
We are sorry for the wait.
Sometimes a store needs a little more time to reconcile order information. Cashback is accrued from the commission that partners transfer to us.
We contacted them to find out the reason for the delay in enrollment and help. The manager will definitely contact you in the appeal.
Sincerely,
LetyShops team
I ordered the parcels at the end of October, the cashback for them should have been confirmed from 4-9, 5 orders in a row, wrote to the support service, first write off the information about the order and we will credit you the cashback. I threw them screenshots, they write that the amount is large. Then why ask for screenshots, I sat and looked for and screened every order. Now, supposedly, I have to wait until the information comes from Mayprotein. Previously, there were no such problems, you throw a screen and if the deadline came up they were credited. There is only one conclusion, either LetyShops rolled down, or the manager was caught not experienced!
Hello Valery!
Unfortunately, we have not received rewards for these purchases yet. After you have sent screenshots, we have confirmed cashback for orders. For the rest, you really need to wait.
The manager is in control of the question :)
Sincerely,
LetyShops team
I have already received the parcel and managed to eat it! Cashback was not immediately credited, it happens. I immediately opened a ticket, attached all the information requested by TP and silence ... Letyshops has been unable (or does not want) to receive information from partners for more than two months. The answer is the same over and over again "we still have not received an answer from the partners." Extremely bad. Unsatisfactory.
Good day!
Vladimir, in order to understand the reasons for losing cashback and receive a commission for a placed order, turned to partners. We do not cooperate with them directly, but through a special affiliate program. There is no way to speed up the process of processing a request, since all applications are processed on a first come, first served basis. We hope we will get an answer in the near future. We are waiting with you.
Sincerely,
LetyShops team
After the MyProtein website updated its design, problems with cashback began to arise, it stopped automatically appearing. Despite this, every time I receive a package from the store, I contact LetyShops support. They answer quite quickly, often they immediately accrue cashback, sometimes you have to wait a while. In any case, the service works fine, not a single cashback has been lost. I hope the bar will only increase in the future!) Thank you! About the MyProtein store. I have been using it for a long time, despite the rather budgetary prices, the quality of the product is high. Some of the products were tested by themselves in the laboratory. Everything is completely satisfactory. A wide selection of assortment, when ordering for a certain amount - free delivery, and relatively fast (especially if the local mail is not stupid).
Good day!
Thanks for the detailed feedback.
There is always room to grow and we really try :)
We hope that the recommendations provided by managers in their requests will help in the automatic accrual of cashback.
Sincerely,
LetyShops team
I have already received the parcel, the cashback has not been credited I wrote to technical support
Good day!
Several factors can affect the accrual of cashback:
- work of third-party extensions in the browser;
- the use of promotional codes / coupons from third-party sites;
- transition during checkout to other pages / tabs.
To understand in more detail, we submitted a request to partners. As soon as we receive an answer, the manager will inform in the appeal. We are waiting together :)
Sincerely,
LetyShops team
Cashback did not come, the transfer and purchase were made
Good day!
Ulyana, in order to figure out why the information about the order was not received, they submitted a request to partners.
And the cashback has already been credited to the balance :)
Sincerely,
LetyShops team
The store may not be bad, but the Boxberry delivery service is just DISGUSTING !!! As a result, the goods were not delivered! Money was not returned! The desire to continue using Letyshops was discouraged completely !!!! I look forward to a refund of the money spent !!!!!!!!!!!
Victoria, hello!
Thank you for sharing your shopping experience.
It is a pity that such a situation has occurred. We hope the refund will be issued as soon as possible.
If you have any questions about the service - write. Have a good day!
Sincerely,
LetyShops team