Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
Cashback was credited after opening a dispute and providing all the evidence that I bought. Thank you letyshops
Hello!
Always happy to help :)
The LetyShops team
As good as Moyo does not count cashback anywhere! Approximately in a month you can withdraw already!
I do not recommend this store. The store is irresponsible, the quality of service is such that you have to look for a worse one. I ordered several items of goods on October 7, 2022, delivery to the store was supposed to be on October 14, 2022. On 13.10 they called back, they said that several items were missing, I also clarified whether the rest of the goods would arrive on the 14th, to which I heard a positive answer. 14.10 in the afternoon, I received an SMS that the product will be delayed and will be on 15.10. I used to buy a phone in this store and since it turned out to be the last one, I had to buy it from the window. Everything would be fine if the store didn't forget to enter a code to remove the store's app, which constantly broadcasts ads and limits the phone's functions. The next day I had to go to the store again, because they couldn't help with anything on the hotline. Also, although there is cashback in this store, the prices are a little higher than in other stores, about the same amount as the cashback. Judging by the reviews, cashback does not always count.
Hello!
Thank you for your feedback.
It takes time to form and deliver an order. Probably, that is why it takes so much time to process it. We are sure that the store will take your comments into account. We recommend sharing your opinion with a Moyo.ua representative by calling the hotline .
We sincerely believe that the situation will not repeat itself, and you will continue to buy from Moyo.ua. :)
Cashback is credited to the balance if you follow all recommendations and conditions of the store.
Each situation described in the review is individual, so you should not make hasty conclusions. A care manager will contact you and follow up on cashback confirmation.
The LetyShops team
Cashback is credited X4 in two weeks. Free shipping two days after ordering. Additional bonuses from MOYO. Taking into account all this, the price is normally lower than in other stores and it is convenient to order. I ordered again with increased cashback and am waiting for the next one. I plan to gradually buy all the equipment for such cool cashbacks. The only thing that pisses me off is fake product reviews. It would be better not to have them.
Hello!
Thank you for sharing your shopping experience with cashback :)
The LetyShops team
Received cashback only after opening a dispute. Judging by the comments, half of the users face such problems. Thanks to letyshops customer service for helping to solve this problem
Hello!
Vasyl, always ready to help :)
The percentage of orders rejected by partners during reconciliation is not large. Cashback may be rejected due to a violation of the purchase algorithm, or due to an error in data transmission.
The LetyShops team
The store rejected the cashback, without giving any reason, or responding according to the template. After contacting those Letyshops' support, and providing all the materials, the guys gave cash from their own pocket, which is nice and a bow to you, but it's not nice to have a partner like moyo who just scams customers with cashback.
Hello Alexey!
The store has established itself as a responsible partner. Perhaps there was an error during data transfer or the algorithm for making a purchase with a cashback was violated.
Always willing to help out and help :)
Team LetyShops
I received cashback only through a dispute after contacting support. Thanks letyshops team, you are the best! The store is disappointing. Judging by the comments, I'm not the first to come across this. I hope the store employees notice this and start working honestly.
Hello Andrey!
We did not receive a commission from partners for your order, because the commission was assigned to another advertising resource. It is important to consider the conditions of the store and our recommendations when making a purchase. The manager provided more information and advice in the appeal (section "Help").
It was a pleasure to take care of you :)
Team LetyShops
I bought a laptop in a store located in the Riviera (Odessa). The purchase was successful and my cashback, according to the conditions, was to be 1000 hryvnia. But the cunning tricksters of the store, after I left, made a fictitious return of the laptop. Accordingly, my cashback and the order were cancelled. Then they (according to legend) sold it to me for the second time just in the store. Ie these robbers fooled letishop. While waiting for my cashback, I received a message in my personal account that the cashback was rejected by the store. I was surprised. In the help section, he provided all proof of purchase, as well as all correspondence and time intervals. Fortunately, all documents have been preserved. The letishop company stepped into the situation and saw the real picture of what was happening and returned 500 hryvnias from my personal money to me. Summing up: - I do not advise anyone to buy large purchases from the letishop site, and even more so in the moyo store. If you decide to buy, then shoot everything on camera. Take a photo of every step you take. And then, as it turned out, this does not always help. But I want to draw your attention to the fact that all the same, well done fly, they tried to help as best they could. they get a solid 5+ for that.
Hello!
The commission with which the cashback is formed for the user is paid not by Moyo.ua, but by the partner. We do not work directly with the store.
Probably there was a confusion with the orders. Unfortunately, the service does not affect the entire checkout process of the store.
We sincerely hope that the situation will not repeat itself, and support will take into account your appeal.
We were happy to help with cashback. :)
Team LetyShops