I made an order through the application, the transition is displayed, but the cashback is not displayed.
good day, Elena!
Thank you for your feedback. Elena, we understand your feelings and share them. It is very important for us that each of your orders is recorded automatically and you receive a reward in the form of a cashback. To understand in more detail why the cashback was not displayed, we created an appeal to the care service from your account. You can find a request by clicking on "My requests" in the "Help" section: https://help.letyshops.ru/hc/ru/signin
We hope to get your feedback and are ready to help.
Cashback is not credited, it was lost somewhere. Contacting the support service did not impress at all, the inattentive consultant Viktor Semenenko at first called me Viktor (although I am Valeria), then he did not see the transition to the LukFantastic website. After my indignation, he apparently rubbed his eyes and apologized, found and saw everything. As a result, I requested a bunch of information, asked a bunch of questions, I wrote and answered everything. And silence .... again I ask how things are with my question ... And finally Victor told me that, sorry, we cannot solve the problem, we need to make a request .... waiting 3-4 weeks .... this is Mockery! Before that, there were requests for non-cashback, answers from operators came quickly and the issue was also resolved very quickly ...
Thank you for your feedback. We apologize for the name error.
All requests are processed in the order they are received in our system.
We are very sorry that you are disappointed with the work of the care service, because we really try to help our users in any situation. Unfortunately, sometimes we have to contact a third party to resolve the issue, and therefore, the consideration of the request may take a little longer. But don't worry, the conversion will never go unresolved. As soon as we receive an answer, we will contact you immediately.
We hope for a positive result of our inquiry.
Thank you for your feedback. We are sincerely sorry that cashback for your orders is not credited to the balance. To understand the cause of the error, please leave the address from your personal account, the "Help" section, the care service managers will try to understand the current situation and resolve the issue.
We will wait for the appeal. Have a good day!