Purchases at Lightinthebox with cashback in Czech

Hello Dmitry!

Thank you for your feedback. So that the cashback for orders is fixed, try to make purchases from a clean browser (without third-party extensions). Or, in a working browser, before buying, close all browser tabs and clear cookies. To do this, you can use the key combination Ctrl + Shift + Delete. The period for which you need to clear the history is “for all time”.

Also do not forget about the rules for making cashback purchases: https://letyshops.com/pravila.

If you need help, be sure to write. You can count on us.

Respectfully,
LetyShops team

Hello!

Thank you for your feedback. We are very sorry that you have such an opinion about the service.

We provide rewards for all orders that come into our system from partners, the process of transmitting information occurs automatically. Unfortunately, if information about some order has not been received by our system, we, like you, do not receive remuneration from the store.

To understand this situation, we created an appeal to the care service through the "Help" section of your personal account.

We will be very grateful for your reply. We will try to help.

Respectfully,
LetyShops team

Hello!

Thanks for the feedback. After analyzing your account, we noticed that you have already created an appeal to the care service to resolve this issue. Our manager has answered your request and is awaiting your reply.

Please respond to the appeal. Have a nice day!

Respectfully,
LetyShops team

Good afternoon!

Thanks for the feedback. We understand and share your dissatisfaction with the non-accrual of cashback. Often, cashback losses occur due to a violation of the cashback shopping algorithm. Also very often the reason for non-accrual in the device from which orders are placed. Unfortunately, some browser extensions, antiviruses, programs, and viruses can interfere with the crediting of cashback by rewriting affiliate links.

It is important for us that each of your orders is fixed automatically and every profitable purchase brings you joy. We contacted you through the Help section.

Please respond to the request.

Respectfully,
LetyShops team

Good afternoon, Michael!

Thanks for the feedback. Indeed, there are situations when the cashback is not fixed. The reason most often becomes - violation of any cashback shopping rule; the device from which the purchase is made (third-party extensions, some antivirus functions, computer viruses may affect the fixing of the cashback); sometimes the store mistakenly does not transmit information on the order.

We always try to understand the reasons and help our users no longer lose cashback, if possible, resume cashback. To help you, we created an appeal through the "Help" section of your personal account.

We will be very grateful for your reply.

Respectfully,
LetyShops team