Non-existent customer service, questionable quality at least regarding photography. Zero notification when you make a return, almost two months ago I returned a product and I have not been reimbursed or even know where it is, in addition, you have to pay for the shipment, which being cheap to China is not
The order was made according to the rules, a clean browser - no vpn, antiviruses, add-ons. Switching from Letishop to Light, adding an item to the cart and paying right away. I have been shopping with cashback for several years now, I know all the rules perfectly well. And then cashback did not appear, part of it was compensated, then they waited for an answer from partners. The answer was probably posted in paper form on a turtle. As a result, it turned out that a transition to someone else's link was recorded. Who do you take me for? How can a buyer / user prove that he followed your link? No way! I won't let myself be fooled anymore. In correspondence with the store, they said that the commission for my order was transferred to admitad. It is through them that letishop works.
Communication with partners for lost orders, indeed, takes a lot of time, because we do not work directly with the store. We received a response with information that the buyer came from a source other than our service. Many different companies work through the Admitad system. Unfortunately, we were not told exactly which source the reward was given. We have credited a part of the cashback. We understand that this is not the amount you expected to receive, but in this situation it is the maximum compensation.
We hope that cashback for future purchases will be automatically recorded.
I did not manage to contact them at any time. Thanks to PayPal, I got the 85 euros spent back. Are they a scam ????
We are very sorry that such a situation has occurred. We cannot guarantee that Lightinthebox store representatives will read reviews about our service.
Please contact Lightinthebox support. We hope that the problem will be solved as soon as possible.
They gave an increased cashback, but it did not appear. Recently I made a purchase in a store through another service - everything appeared, but the rate, of course, is not as huge as I had through Letishops ..
We will send a request to partners to find out the reasons why the cashback for the order was not displayed automatically. As soon as there is news, we will announce in open circulation # 1702530.
Sorry for waiting.
One of the worst online stores in China on a par with Bangud. There are often very good prices for goods, especially flagship smartphones, but in practice they never ship them. That is, you pay for the order, they spend from a couple of days to a couple of weeks, and then they stupidly cancel. And this despite the fact that the lot says - dispatch 24 hours. As a result, you waste time and money on reverse conversion if you did not pay from a $ card. I don't know why these freaks do this, probably in the hope of a sucker that he will pay directly from the card, and not from the pipe. ADVICE - DO NOT BUY ANYTHING HERE !!!!
I do not advise anyone. The tempting price for a supposedly promotional product eventually turned into paid delivery (+ $ 5), there was no free delivery option. Okay, I chose a paid one. Then, in the end, they cheated with the conversion, since the US dollar was selected as the currency on the site and in the application in the settings, and for some reason, when you went to the PayPal site, the price was converted to euros (the dollar-euro ratio is very strange for them). As a result, I did not count on the calculator and lost $ 2 from scratch. A trifle, but the sediment remained. I am generally silent about the fact that the cashback did not come. My last order in this store.
Good day, Sergey!
Thanks for the comment.
It is a pity that such a situation has occurred. We hope that the purchased product will bring you a lot of positive emotions.
In order to understand the reason for not accruing cashback for your order, we have created an appeal on your behalf. You can respond to the appeal through your personal account, section "Help".
We are waiting for your reply to help as soon as possible.