Purchases at City.Travel with cashback in Czech

Katerina, good afternoon!

Thank you for sharing your shopping experience.

In an open appeal to the care service, a request was sent to partners to find out the reason for the rejection. As soon as we get the results, we will contact you. We are also interested in a positive solution to the issue. Since we work with stores not directly, but through affiliate programs, we get an answer within 3-4 weeks tentatively.

A cashback rejection can occur if the terms of the store have been violated or recommendations for placing an order have not been followed. Also, cashback could be lost if third-party tabs were visited during the purchase or there was a transition to advertising banners. This could affect the rewriting of our affiliate link, and the reward was transferred to another source.

If you have any questions, please contact. Waiting for the results with you.

Respectfully,
LetyShops team

Alexander, good afternoon!

Thanks for the comment.

Some reservation services do reserve the right to make changes in the cost of goods or services depending on the source of the transition. To let our users know about this, they posted information on the pages of City Travel and Aviasales . Also, the change in value is associated with a frequent change in prices within booking services.

If you have questions, please write.

Respectfully,
LetyShops team

Maria, good afternoon!

Thanks for the feedback.

We are sorry that such a situation has occurred. Unfortunately, some reservation services reserve the right to change the cost of services depending on the source of the transition. We warn in advance about this feature on the pages of partners. We also want to note that the price is not always higher, it happens the other way around.

There will be additional questions - write.

Respectfully,
LetyShops team

Michael, good afternoon!

Thanks for the comment.

Alas, we were not able to figure out the reason for non-accrual. We strive for the issues of our users to be resolved promptly, efficiently and in a positive way, so we helped with compensation.

We hope that such situations will no longer arise in the future.

Help will be needed - write. Always happy to help.

Respectfully,
LetyShops team

Hello, hello!

Thanks for the comment.

If possible, try switching to the store from another device or browser. We also recommend that you go to the site later.

If you have additional questions - be sure to write.

Respectfully,
LetyShops team

Hello!

Thank you for sharing your shopping experience at City.Travel.

We are very sorry that there were difficulties with displaying cashback. Already sent a request to partners and partially offset the amount to your balance. As soon as we get the answer, the manager Anastasia will inform you.

We hope that future cashback purchases will only please you :)

Respectfully,
LetyShops team

Hello!

Thank you for reporting this situation.

Unfortunately, no reward is charged for purchasing train tickets through City.Travel service. Partners provide cashback only for the purchase of an airline ticket or hotel reservation.

Several factors can affect the loss of cashback, including: the operation of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

It is important for us to understand the reasons for the non-accrual of remuneration and to do everything possible to eliminate them. For your orders, a request was sent to partners. We do not cooperate with stores directly, but through special affiliate programs. Therefore, we can get an answer with a slight delay. Your appeal is controlled by our manager. As soon as the results are received, we will contact you. We hope for a positive response from partners.

Respectfully,
LetyShops team

Good afternoon!

Thanks for the feedback.

When switching from our website to the website of the City.Travel service, the price of tickets can really change. This is due to frequent changes in prices within the booking service itself.

We inform our users about this feature in advance on the service page so that they can evaluate the benefits of an online order.

If you have additional questions, be sure to write. We are always open to dialogue.

Respectfully,
LetyShops team

Good afternoon, Catherine!

Thanks for the comment. We are very sorry that you had the impression of our service.

We value our reputation and are interested in long-term cooperation, therefore we work honestly and transparently.

Indeed, after switching to the City.Travel website from our service, the price of tickets may differ from the price for a direct transition. This is due to frequent price changes within the reservation service itself.

We do not want to mislead anyone and for each store / service we select conditions for cooperation.

Please write to us if you have any questions.

We are always in touch and ready to help.

Respectfully,
LetyShops team