Cashback is credited for booking of hotels and apartments only.
Attention:
You may lose your cashback if you have searched for other offers on price comparisons or similar websites. That's why we recommend that you delete cookies from your browser before clicking through from LetyShops to the store. More information can be found here.
Two orders on booking were not recorded, despite the fact that all transitions were made according to the rules .. (
Hello Nikita!
Thank you for writing to us about this situation.
To find out the reasons for not accruing cashback and help you, we have created an appeal to the care service through your personal account, section "Help".
Please specify the information on orders that we need to resolve the issue. We will definitely try to help.
Looking forward to your reply.
Sincerely,
LetyShops team
I made an order yesterday afternoon, the cashback was never credited. There is a transition from the site.
Good afternoon, Veronica!
Thank you for your comment. We're sorry you didn't receive your order reward. Alas, the loss of cashback happens and we are also very upset if this happens.
It is important for us that such errors do not occur, so we are working to improve the service every day. Based on testing and feedback received from partners and users, we have written the rules for making purchases with cashback. If you follow our recommendations, the risk of losing your cashback is minimized.
A request to the care service has been created from your account. Tell our manager about the purchase process in more detail in order to resolve the issue as soon as possible.
Sincerely,
LetyShops team
More than 60 days have passed. not accrued. It's a pity.
Good day!
Thank you for your feedback. Cashback is confirmed on average within 60 days from the date of actual check-out from the hotel. This is the average order confirmation time. After analyzing the statistics of order confirmation, we noticed that the maximum confirmation time is 90 days.
Cashback will be credited to the balance as soon as information from partners arrives.
If you have any additional questions, please contact the care service. Our managers will help you deal with them.
Sincerely,
LetyShops team
More than 60 days have passed, and the unconfirmed cashback also weighs, although they promised that within 60 days (and often even earlier) it will be credited :(
Good afternoon, Damir!
Thank you for your feedback. We are pleased to inform you that the cashback for your order has already been credited to the balance.
We would also like to congratulate you on achieving LETYBRONZE status. Now your cashback rate is 10% higher than the standard one.
Have a good day!
Sincerely,
LetyShops team
Order via Booking.com Order number: 1535216337 Order amount: 5829.21 RUB (84 €) Order date: 01/22/2018 There was no refund, the hotel was visited and paid for, and the cashback has not yet been credited.
Hello Arsen!
Thanks for your feedback. Cashback on orders from this service is, on average, confirmed within 60 days from the date of departure from the booked hotel.
If the waiting period for funds has really expired, but the cashback is pending confirmation, be sure to write to us. We will try to help.
Have a good evening!
Sincerely,
LetyShops team
Hello! Order No. 1055140771, since December 9, 2017 cashback is hanging pending :(
Hello!
Thank you for your feedback. Albert, we are pleased to inform you that the status of your order has already been changed to "Enrolled".
Be sure to write if you need help. Have a good day!
Sincerely,
LetyShops team
Same things as Ya Yatim. There are two cashbacks from the end of last year. Some kind of deception.
Hello!
Thank you for your feedback. We are very sorry that you have such an opinion about us :(
At the moment, cashback is credited to your balance and is available for withdrawing funds. We hope that such difficulties will not arise in the future.
Have a good day!
Sincerely,
LetyShops team
3 orders have been hanging for 3 months already, there is still no charge.
Hello Dmitry!
Thank you for your feedback. We are glad to inform you that cashback has already been credited to your balance.
Probably, there was a delay in the data reconciliation and the information was not synchronized in time. We hope that such situations will not arise in the future.
If you have any questions or wishes - write. Good weekend!
Sincerely,
LetyShops team
Since December 2017, there are 3 cashback expectations, and in the middle of March 2018. It's time to introduce compensation for a long waiting time or switch to another cashback service. Rating: -1
Hello!
Thank you for your feedback. Unfortunately, there was indeed a technical error in the transmission of information. We checked the data with partners and found out that your reservations were confirmed, but the information in your personal account did not have time to update. At the moment, cashback has already been credited to your balance.
We hope that in the future, each of your cashback will be credited without such difficulties.
Have a good day!
Sincerely,
LetyShops team
It took 2 months from the moment of leaving the hotel and half a year from the date of payment. Cashback has not been credited yet, it hangs in the "Waiting" status. It's a shame! The desire to use this service on Booking is no longer a desire.
Good afternoon, Nadezhda!
Thank you for your feedback. We are glad to inform you that the cashback for your order has already been credited to your balance. Check the accrual in your personal account.
If you have any questions or wishes regarding the work of the service, please contact us, we are always open to communication.
Sincerely,
LetyShops team