Purchases at Agoda with cashback in Czech

Anastasia, hello!

To understand the reason for not paying cashback for your order, we sent a request to partners. They didn’t want to wait for an answer, so they credited compensation to the balance. We hope that there will be no more difficulties when working on the site.

Respectfully,
LetyShops team

Hello, Katerina!

Thank you for your comment.

The cashback will be surely confirmed if the stay in the booked hotel has taken place and the order has been placed in accordance with the recommendations of LetyShops and the rules of the store. Our manager monitors the situation in open circulation.

The cashback waiting time is calculated from the date of actual departure from the hotel. The maximum confirmation period is 120 days from the moment of departure. For the convenience of users, this information was posted in the Agoda service description, as well as in LetyShops personal account near the order.

There will be questions or suggestions - write. We always welcome feedback.

Respectfully,
LetyShops team

Good afternoon!

Thanks for the comment.

The cost of bookings after the transition from the LetyShops website may indeed differ from the amount that is relevant for a direct transition to the Agoda website. To let our users know about this, published information on the service page .

We are always honest with our users and ready for dialogue. To understand the reasons for the rejection of the cashback, we created an appeal to the care service. The manager is waiting for your reply and will be happy to help.

Hope for feedback.

Respectfully,
LetyShops team

Hello Albert!

Thanks for the comment.

The estimated date of crediting cashback for the order is 03/15.

The process of crediting cashback is automatic. As soon as the partners pass the confirmation, it will be credited. Time is needed to process information and transfer data to our system.

Do not worry, on this issue you have an open appeal to the care services. Manager Nastya will monitor the transfer of funds and help if delays occur.

Have a nice day!

Respectfully,
LetyShops team

Alex, good afternoon!

Thank you for your comment.

We are sorry that the cashback for the order has declined. Alas, it was not possible to find out the cause of the situation.

We respect and value our customers, therefore we are always ready to resolve the issue in their favor.

We hope that in the future, rewards for orders will be credited automatically.

Thank you for shopping with us :)

Respectfully,
LetyShops team

Good afternoon!

Thank you for your feedback.

It is a pity that you had to face the loss of cashback. We understand how unpleasant the situation is. At the same time, Agoda orders successfully enter our system. It is important for us to understand why the reward for your purchases is not fixed. According to information from your account, a positive response from partners was received on the first order that did not appear. We hope that in the new appeal the issue will be resolved quickly and with maximum benefit for you.

There will be questions - write. Have a nice day!

Respectfully,
LetyShops team

Hello!

Thank you for sharing your shopping experience through our service.

We contacted partners several times to find out the reason for the loss of cashback on orders. We got this answer: "The buyer came from another source." This could happen if, before placing an order, you accidentally clicked on an advertising banner, clicked on another affiliate link, or you installed a browser extension that rewritten our affiliate link.

We sincerely hope that such difficulties will no longer arise. If you need help, you can always contact us :)

Respectfully,
LetyShops team

Hello Dmitry!

Thanks for the feedback.

Unfortunately, many booking services do reserve the right to make changes in the cost of goods or services depending on the source of the transition. We placed this information on the service page on our website in order to warn our users about possible fluctuations in value.

The price that various aggregators offer you directly depends on what link you went to the site, what location was fixed at the time of transition, what demand for your chosen route, and even from which device you made the transition.

There will be questions - you can always write to us. Have a nice day!

Respectfully,
LetyShops team

Good afternoon!

Thank you for your comment.

When switching from our website to Agoda, the reservation price may really change. This is due to the fact that the Agoda service may set a different cost for some services, depending on the source of the transition. We warned users about this on the store page: http://joxi.ru/L21Qv9qf8NpPG2.

If you have any questions, please write. Always happy to answer.

Respectfully,
LetyShops team

Good day, Sergey!

Thank you for your comment. We are sincerely sorry that you encountered certain difficulties when working with our service. We very much understand and regret that cashback did not appear. Indeed, this is very unpleasant.

We really want to understand the reasons and do everything possible to eliminate them and you are no longer worried about your cashback. An appeal to the care service has been created on your behalf. You can answer the appeal through your personal account, section "Help".

Due to the specifics of working with stores under the cashback program, there are a number of reasons because of which cashback may not be credited. All these reasons are described in the cashback purchase rules. Additional conditions (if the store has one) can be found on the page of each store on our website.

Promotional codes, discounts and other bonuses can really be a frequent reason for losing cashback. This is due to the fact that it is simply not profitable for the store to provide a double discount and when using third-party bonus programs, a fee is not paid to our service.

The most common reason and difficult to detect are the settings of the device from which the purchase is made. Indeed, third-party browser extensions, some functions of anti-virus programs, ad blockers, and even viruses can adversely affect the fixing of cashback. Even in the event of loss of cashback for reasons independent of us (which means that we did not receive a reward from the store), we always try to at least somehow help and, if possible, partially or completely, compensate the cashback from our own funds.

We really work for you and each of our customers. We wholeheartedly want to improve the service and eliminate all possible obstacles to profitable and convenient cashback purchases.

We look forward to hearing from you. Have a nice day!

Respectfully,
LetyShops team