Help with the lost cashback was provided quickly. Explained the possible causes of the problem. Special thanks to Ana Abdulhak for the pleasant communication and high spirits.
Hello Roma!
We are always happy to help and advise.
It's great that you are with us. We conveyed your gratitude to Anna. :)
Sincerely,
LetyShops team
How strange it turned out, the order was made for 500 grams. on Aliexpress with an increased cashback of 15%. I have already filed a claim about the loss. Not a rumor, not a soul.
Good day!
Vasily, the cashback request will be processed automatically. Please track the status in your personal account :)
Sincerely,
LetyShops team
Great, quick help :) The lady was so kind that she solved my problem with the lost cashback and also instructed me on how to prevent losing it :) We have been using letyshops (household members) since August 2020 and we are satisfied :)
Good morning!
If you have any questions, our care department is always at your service and will be happy to help. :)
Yours sincerely,
LetyShops team
Pretty quickly processed application.
Good morning!
We are always ready to help. :)
Yours sincerely,
LetyShops team
Cashback was rejected when buying for a good amount. The support request did not give anything and lasted for almost six months.
Good day!
Danila, we got acquainted with the situation in circulation. We see that the purchase made with our website was changed and redeemed under a different number. Part of the cashback was compensated from the company's budget. We also tried to completely resolve the issue by submitting a request to partners. Alas, we were denied payment of the commission.
If you need to make changes to the order, we recommend making a new purchase after moving from our website.
Sincerely,
LetyShops team
Previously, there was excellent service, made a purchase in an online store and just a few minutes later saw my cashback. Now there is a situation when cashback is not counted, although the transition has been completed. Recently, I have had several such situations: the application to the browser shows that it is active, I make a purchase - there is no cashback. I make the transition and purchase - there is no cashback. The support service had one answer - there was no transition. How so? Disappointed.
Good day!
Sergey, we are all the same LetyShops :)
The transition / activation of the extension is the main condition for the accrual of cashback. Each user can independently check information about transitions in the "Orders and Finance", "My Transitions" section of the account. We see that an appeal to the care service has been created. The manager will try to help you figure it out.
Sincerely,
LetyShops team
2 weeks have passed, and the lost cashback has not yet been found
Good day!
Sergey, we see that you have applied for a cashback search. We plan to contact our partners to find out the reasons for the loss. Please track the status of the application in your personal account. It will be processed automatically.
Sincerely,
LetyShops team
Great service! Simultaneously with the purchase, you get a nice bonus in the form of a cashback !!! Captivates and delays))) It's a pity that there are no Rozetka, Eldorado, Metro stores with LetyShops ... But the choice is fine. If there are problems with cashback accrual, then managers solve the problem ALWAYS quickly, efficiently and politely))) I recommend to everyone !!!
Good day!
Oleg, thanks for the feedback :)
Have a great shopping!
Sincerely,
LetyShops team
The problem was solved within 30 minutes, thanks for the promptness.
Good day, Andrey!
We have already passed the words of gratitude to the manager :) We are always glad to take care of you.
Thank you for being with us!
Sincerely,
LetyShops team
Excellent service, I wish there were more stores in Brazil
Hi!
Thank you so much for your feedback. We are working on it and our store catalog will grow :)
Follow us on social media so you don't lose new information.
Have a good day!
Regards,
LetyShops Team
Cashbacks are not displayed automatically. Every cashback you have to beg, which is not good.
Good day!
Alexander, for two years of cooperation, we tried to solve all situations with lost orders and, if possible, compensated for cashback.
We see that you have already created requests for the return of cashback for new orders.
We ask you to track their status, we are looking for information about purchases in our system.
Sincerely,
LetyShops team
Great idea for saving. It is worth installing the plug, even the smallest purchases are some money and when we do a lot of online shopping, we already have a good sum :)
Good morning!
We are glad that you can save with us. :)
Yours sincerely,
LetyShops team