Good afternoon!
Thank you for your feedback. Alexander, indeed, for some reason, cashback for your order was charged in the amount of 0 rubles.
It is important for us to understand the cause of the error, so we created a call to the care service on your behalf. Please attach any document in the address that confirms the payment of the order, we will contact our partners and find out in connection with which the incorrect enrollment occurred.
Respectfully,
LetyShops team