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Don't forget about Cashback rules and advices

Purchases at Утконос with cashback in Switzerland

Waiting time for crediting cashback
Average waiting time for cashback: 35 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
7.5% За оплаченный заказ нового пользователя магазина Утконос
25rub За оплаченный заказ постоянного пользователя магазина Утконос

Reviews on Утконос (81)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
08.04.2019

cache confirmation 2 months ??? This is a grocery store .... The order must be confirmed until 04.06.2019. This time is necessary for the store to confirm payment and make sure that the order will not be returned.

The review was translated from Russian using Google Translate. Show original Show translation
09.04.2019

Hello Maxim!

Thanks for the comment.

Each store has a time during which information on orders is processed. It is necessary not only for delivery, but also for the transfer of data to our system.

Don’t worry, cashback will definitely come back :)

If anything, write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.04.2019

Hello! Cashback not accrued (((

The review was translated from Russian using Google Translate. Show original Show translation
21.04.2019

Hello!

Do not be discouraged, please try to help.

Already created a call to the care service on your behalf to help. You can answer through the help section of your personal account.

Feedback will be greatly appreciated.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.03.2019

no charges on purchases on a platypus

The review was translated from Russian using Google Translate. Show original Show translation
22.04.2019

Good afternoon!

Thank you for writing.

To resolve the issue, they created an appeal to the care service. We welcome your feedback in the "Help" - "My Appeals" section. Together we can figure it out and return the lost cashback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.03.2019

Good afternoon! No accruals from purchases on a platypus (((

The review was translated from Russian using Google Translate. Show original Show translation
14.03.2019

Good afternoon!

Thank you for informing.

We will be happy to help you figure it out. We have created a call to the care service from your account. To respond to the appeal, go to your personal account, section "Help". A letter has also been sent to your email address.

Please answer in any convenient way.

Looking forward to :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.03.2019
Thank you, accruals have come.
The review was translated from Russian using Google Translate. Show original Show translation
27.02.2019

The first time I made a purchase. Cashback was credited quickly within 5 days. And then the fourth order in the store and silence.

The review was translated from Russian using Google Translate. Show original Show translation
27.02.2019

Good afternoon!

Thanks for the feedback.

The cashback for all your orders is so far displayed with the status "Pending." Dates of admission have not yet passed. You can familiarize yourself with them in your account by moving the mouse cursor over the question mark next to the cashback status, as well as on the store page.

Good luck, happy shopping and good mood.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.02.2019

No cashback was accrued by Order No. 098357862134 of February 24. The transition was, cashback was activated.

The review was translated from Russian using Google Translate. Show original Show translation
12.03.2019

Natalya, good afternoon!

Thank you for writing.

A cashback may not appear if third-party promotional codes, discounts were used in the order, our recommendations for checkout were not followed or the conditions of the store were violated.

We created a call to the care service to help you figure this out. We will be glad to receive information about the order on the "Help" - "My Calls" tab.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.02.2019

Cashback is credited every other time. There is a transition, no accrual.

The review was translated from Russian using Google Translate. Show original Show translation
25.02.2019

Good afternoon!

Thanks for the comment.

We are sorry that the cashback for the order was not fixed.

Switching to the store or activating an extension from LetyShops is one of the main conditions for accruing cashback. However, there are a number of requirements that must be observed in order to receive a reward. They are described in detail in the cashback purchase rules , as well as on the pages of partner stores.

An appeal to the care service has been created to resolve your issue. Please answer so that we can help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.02.2019

cashback never came. last order 8.02

The review was translated from Russian using Google Translate. Show original Show translation
25.02.2019

Good afternoon!

Thank you for informing.

To resolve the issue with cashback and search for the reasons for its loss, we created an appeal to the care service. We will be grateful for the information on orders. You can send it to us in the "Help" - "My contacts" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.02.2019

The first time I made a purchase. Cashback was credited almost 10% quickly within 5 days. I am satisfied. Great cashback service. And the platypus shop. I recommend.

The review was translated from Russian using Google Translate. Show original Show translation
29.01.2019
Everything is fine, at first cashback 30r shone, and then 9% were credited as expected
The review was translated from Russian using Google Translate. Show original Show translation
26.01.2019

The purchase on 01/21/2019 at 01:04 was reflected only in the transition.

The review was translated from Russian using Google Translate. Show original Show translation
03.02.2019

Hello!

Thank you for writing.

Do not worry, please do our best to resolve the situation. To do this, we created an appeal to the customer care service on your behalf. You can answer through the section of your personal account "Help" - "My appeals".

We are waiting for information on the order.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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