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Don't forget about Cashback rules and advices

Purchases at ultra.by with cashback in Switzerland

Time for crediting cashback
Average waiting time for cashback: 25 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Вся информация о начислении кэшбэк содержится в этой таблице.

Внимание! Сумма кэшбэка зачисляется в валюте, которую вы выбрали при регистрации на сервисе LetyShops. И конвертируется по курсу нац. банка вашей страны.

Reviews on ultra.by (10)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
28.02.2018

I ordered goods at the store 02/02/2018, they brought it only after 4 days. The cashback appeared immediately and it has been hanging not confirmed for more than half a month, the store does not give feedback regarding the confirmation of the order. If so the store does not work in good faith, then why is he doing here, you need to remove it from here. I would have known if it would go this way, I would buy it cheaper in another store but use all letyshops so I order it in the stores that are here. the store writes that the cashback is returned within 6 days, let them write for two months if it returns at all.

The review was translated from Russian using Google Translate. Show original Show translation
01.03.2018

Good afternoon, Artem!

Thanks for the feedback. Sorry, please, that misled you about the time of crediting cashback.

The fact is that we made a mistake and we indicated the average time for waiting for the cashback incorrectly. On the store page, we have already fixed the time.

Hope for your understanding. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.02.2018
Everything is fine. I already forgot to think about cashback, and it suddenly accrued, after 14 days, since only after 14 days if you did not return the goods, the store sends a report to lety. Thank you. My% was 0.64%. Read carefully, but I'm happy with the purchase. Thanks to the store and lety.
The review was translated from Russian using Google Translate. Show original Show translation
03.02.2018

Shop - Sharashkina office. A cashback appears, but it is not credited. Unconfirmed, although more than a month has passed since the purchase. Thanks to Letyshops for charging from their own funds, of course. But in general, such unscrupulous shops have no place on the site.

The review was translated from Russian using Google Translate. Show original Show translation
22.01.2018

There are no goods in stock, they called back apologized, they said they forgot to delete. I go in 10 days to see the goods are on sale, ordered, again the same story, no goods! Checked after 2 days there is no product from the site is not deleted.

The review was translated from Russian using Google Translate. Show original Show translation
06.12.2017

The story is not one day ... Disgusting everything! I ordered an artificial Christmas tree ... The order was brought for 2 days !!! later than agreed and with a defect.

Day one after ordering. On the day when the order was supposed to be with us, the girl called, apologized, said that they would not be able to deliver the goods to the remote warehouse, offered to wait another 1 day. I agreed, because the New Year is still far away, but the children already want a New Year mood :)

Second day. We sit, wait ... Neither the courier nor the manager even bothered to call. 30 minutes before the store closed, I ordered a call on the site and outlined the situation with the order. The manager answered something slurred, said with a grin that there was a lot of orders for the New Year’s hype (a month before NG !!!), the courier had been lost, he recognized, would call back ... And he called me back, said he couldn’t reach the courier and if until 23:00 no one arrives, delivery will be tomorrow, but free of charge (as compensation for inconvenience) ...

Day Three (morning). The manager calls, asks what time it is convenient to bring ... At the same time, I stand in front of the client’s office, and instead of holding a marketing meeting with the largest investment company, I solve issues with the fucking Christmas tree ... I answer them that I’ll call you back. I’m calling my wife, I’ll find out when I’ll be at home and I will call the manager back, I call the time plug and I urge the courier to call the second phone number that is on the order. Some time passes, the courier calls me, says that he is already approaching. When I asked why they didn’t dial to another number (my wife), he said something like “what, did you have to?”, To my rebuke that I asked the manager about this, the courier could not answer anything except “so you asked the manager and not me ... "Finish!

They brought the order, they really didn’t take the money for delivery, but the wife decided not to check, because what could be wrong with the Christmas tree? But no, they brought with a chipped plastic base and a hewn sleeve (into which the legs are inserted), as if it was dragged along the asphalt for about 20 meters. And it was all packed in a piece of dirty polyethylene. As a result, this did not affect the visual qualities of the tree, but the mood was spoiled in order.

The finale of the story. Cancel cashback. It is just cynical and funny. Far yet ultra buy new technologies, my advice to you is to go back 10 years and learn how to communicate with customers and fulfill your obligations before sticking your hands in service projects.

The end.

The review was translated from Russian using Google Translate. Show original Show translation
07.12.2017

Good afternoon!

Thank you for your feedback. We are very sorry that such a situation has occurred. Try contacting Ultra.by Store Support. We are sure that they will take this incident into account and will do everything possible to improve the work of the courier service.

To understand the reason for the rejection of the cashback, please leave a request through your personal account, section "Help". We will do our best to help.

If you have any questions, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.10.2017
I called the call center of the ultra.by store to clarify about cashback. The girl cameraman was completely unaware of what it was! When asked by whom I can clarify this, they answered me that they had just asked the management and said that the ultra.by store does not work with cashback !!!! Do not mislead buyers, please !!!
The review was translated from Russian using Google Translate. Show original Show translation
04.10.2017

Hello!

Thank you for your feedback. The fact is that we do not work directly with all online stores, but through special affiliate programs. Affiliate program managers and employees of a certain department of the store are responsible for cooperation on the cashback program. Other store employees may simply not be aware of all the nuances of our cooperation with them. Most likely, the store employee with whom you spoke did not have this information, so I could not fully advise you on this issue.

If you have any questions about the cashback rate, the conditions for receiving it, and generally about the work of our service, you can always contact our customer care service, which is already working around the clock, we will be happy to help.

Any questions, please contact. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.10.2017
Quickly called back, agreed on delivery, everything was excellent in this store, there are no questions. ULTRA.BY & VIPMARKET the same store only two different sites, I would like that store to be here)) Well, cashback goes a little more than 6 days as it is written, I'm waiting for the 8th day))
The review was translated from Russian using Google Translate. Show original Show translation
04.10.2017

Good afternoon!

Thank you for your feedback. The average waiting time for cashback from the ultra.by online store is 6 days.

The fact is that the approximate date of order confirmation is calculated according to the average cashback wait time. That is, some orders are credited earlier than the specified date, some later.

The process of confirming the order and crediting the cashback is automatic and as soon as the store transmits the corresponding confirmation, its status will change to “Enrolled”. The time for crediting is necessary for the store, in order to be sure that you will not return the order, to the order confirmation process and other technical delays that may occur.

Do not worry, if you place an order in accordance with the rules for making cashback purchases, the cashback will be credited to your balance.

If this does not happen in the next 5-7 days, please leave an appeal through your personal account, the "Help" section, the care managers will try to help you.

As soon as we have the opportunity, we will definitely connect VIPMARKET so that you can make purchases and receive cashback.

If you have questions or suggestions for improving the service, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.08.2017
Liked the store. Some prices are slightly higher than competitors, but worth it. They delivered it within 2 hours, taking into account that it paid for regular delivery, not express. I plan to continue to be purchased from them. Friendly and quick service has been a rarity lately. And these fellows. The only minus is that cashback (at least for those products that I buy) is not enough. A good cashback is mainly for apple products. But this is a completely different story)
The review was translated from Russian using Google Translate. Show original Show translation
25.02.2017
Great idea, I just have 0.64%
The review was translated from Russian using Google Translate. Show original Show translation
20.01.2017
A large% of cashback is misleading, on a $ 180 product that I chose, a penny cashback. It’s cheaper in a competitor’s store, even if you paid a full cashback. The store employee did not offer express delivery paid.
The review was translated from Russian using Google Translate. Show original Show translation
24.01.2017

Good afternoon!

Thank you for your feedback. The cashback rate in the ultra.by store depends on which category the order will be made from and ranges from 0.64% to 4.8%.

Before moving to the store, we always publish information about the rates and conditions for calculating cashback so that our users can evaluate the benefits of the purchase before placing an order.

If you have any questions, you can always contact our round-the-clock customer care service, we will be happy to help. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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