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Don't forget about Cashback rules and advices

Purchases at tutu.ru with cashback in Switzerland

Time for crediting cashback
Average waiting time for cashback: 11 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 35 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
0.95% За оплаченный заказ тура от стоимости бронирования (сумма кэшбэка не более 641 рублей)
160rub За оплаченный заказ тура на сумму от 25001 рубля
325rub За оплаченный заказ Авиа - билета на сумму от 50001 рубля
195rub За оплаченный заказ ж/д билета на сумму от 14981 рубля
195rub За оплаченный заказ автобусного билета на сумму от 10001 рубля
0.65% За оплаченный заказ Авиа - билета (сумма кэшбэка не более 325 рублей)
0.8% За оплаченный заказ ж/д билета от стоимости бронирования (сумма кэшбэка не более 384.6 рублей)
3.25% За оплаченный заказ автобусного билета (сумма кэшбэка не более 390 рублей)

Стоимость билета после перехода с нашего сервиса может отличаться от стоимости при прямом входе на сайт tutu.ru.

 

Кэшбэк не начисляется за заказы сделанные в мобильном приложении tutu.ru (Android или iOS).

Reviews on tutu.ru (81)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
16.07.2018

I purchased 10.07.2018g. ticket for the airline flight from Arkhangelsk to St. Petersburg on July 14, 2018. Order A1807348922115. The cashback was activated but for some reason it was not credited. (missing pending)

The review was translated from Russian using Google Translate. Show original Show translation
26.07.2018

Good afternoon, Anastasia!

Thank you for writing to us and informing you about the non-cashback.

We really want the use of the service to be comfortable for you and bring only pleasant emotions.

It is important for us to help understand the reason for the loss of compensation. However, without your help, we can not cope. From your account created an appeal №1385127 to the service of care. You can respond to the appeal through the "Help" section of your personal account.

We would appreciate feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.07.2018

Hello, I bought a ticket 07/13/2018 did not accrue cashback, for buying a train ticket.

The review was translated from Russian using Google Translate. Show original Show translation
29.07.2018

Hello, Ivan!

Thank you for writing about the situation.

In order to help, we have created an appeal to customer care. You can familiarize yourself with the appeal and give an answer in the “Help” section of your personal account - “My requests”. We will wait for feedback.

Have a great day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.07.2018

Hello. Cashback did not accrue for the purchase of railway tickets purchased 07/09/2018

The review was translated from Russian using Google Translate. Show original Show translation
21.07.2018

Maxim, hello!

Thank you for reporting the deduction.

The loss of cashback can be influenced by several factors, including: the work of third-party extensions in the browser, visiting other sources at the time of purchase, the use of third-party discounts, promotional codes, or violation of the conditions of the store.

To help you understand this issue, we have created an application number 1381121 to the care service.

We will be glad to receive information about your order on the "Help" tab - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.06.2018

Hello. The cashback did not accrue for the purchase of railway tickets purchased 06.06.2018

The review was translated from Russian using Google Translate. Show original Show translation
16.06.2018

Hello, Elena!

Thank you for writing.

To help with this situation, we have created an appeal to customer care on your behalf. You can answer through the "Help" section, the "My downloads" tab.

We will be grateful for your assistance.

Have a good day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.06.2018

Hello! I want to thank the LetyShops team for their attention to us. On the site tutu.ru I often order tickets for myself and for colleagues. The cashback always appears the next day after the payment of tickets and is immediately available for withdrawal. I have not tried to shoot yet, but I am very pleased with the service.

The review was translated from Russian using Google Translate. Show original Show translation
15.06.2018

Hello, I bought two tickets for the train, cashback was credited after four days, which is very pleased, thank you.

The review was translated from Russian using Google Translate. Show original Show translation
14.06.2018

I purchased 12.06.2018. ticket for the flight of the airline "Victory" from Surgut to Moscow on July 5, 2018. Order No. A1806340252757. And also ordered train tickets Moscow - Kiev. Order No. 74680903787290. The cashback was activated but for some reason it was not credited. (even missing pending)

The review was translated from Russian using Google Translate. Show original Show translation
26.07.2018

Hello, Glory!

Thanks for the feedback. To find out why a cashback did not lock in for the order in tutu.ru, we created an appeal to the service number 1365522 from your account. You can answer manager’s clarifying questions through the “Help” - “My downloads” section.

Together we will definitely solve this issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.06.2018

Hello! 06/07/18 I bought 2 tickets for the Spb-Heliulia train 753 rubles. 20 kopecks .. Cashback has been activated. But for some reason not charged. Here is a link to the paid check https://yadi.sk/i/BdD4pFPQ3XZsGm

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Good afternoon, Maria!

Thanks for the comment. We see that you have created an appeal to the service of care and your question has already been resolved.

Our recommendations will help you to receive cashback automatically on future orders, as well as information on the page of each store.

Will need help, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.06.2018

There was no cashback for the purchase of tickets.

The review was translated from Russian using Google Translate. Show original Show translation
05.06.2018

Hello, Alexey!

Thank you for your feedback.

We ask you not to worry ahead of time. Usually, the cashback is fixed during the day. If the funds do not appear on your balance, please write to us. To do this, you can follow this link: https://help.letyshops.ru/hc/ru/requests .

There will be questions - write, we will be happy to answer.

Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.06.2018

Good evening! For the purchase of railway tickets, purchased 01.06 cashback accrued, and for the purchase 03.06 - no (((

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Good afternoon, Svetlana!

Thanks for the comment. We highlight several factors that may cause non-cashback. In more detail they are described in the rules of purchases with cashback . Additional conditions (if the store has them) can be found on the page of each store on our site.

On your behalf, we created a call to care. Cashback has already successfully replenished your balance.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.06.2018

Cashback not paid for the purchase of train tickets

The review was translated from Russian using Google Translate. Show original Show translation
04.06.2018

Good afternoon, Sophia!

Thanks for writing to us. To resolve this issue, we created a call to the service on your behalf. You can respond to the appeal through your personal account, section "Help".

Looking forward to your reply.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018
Good day! Let's start with the fact that I was pleasantly surprised about the work of the site tutu.ru with the service. Therefore, I decided to take advantage of the offer. Satisfied with the result, that is. cashback received in less than a week. Thank you very much! Respectfully!
The review was translated from Russian using Google Translate. Show original Show translation