Purchases at Temu with cashback in Switzerland
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (83)
Therefore, we publish only our customers' reviews.
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I bought through letyshops in Rienda Temu, the product has already arrived and they have not accredited what it says. On the other hand, they exaggerate by wanting to prove months after receiving the package. This way you don't want to continue buying or sharing with friends. On the other hand, other stores accredit the moment they verify that the delivery has been signed. I was in communication with a Temu assistant when I saw that the balance they promised was not credited, and he told me that they are not related to the Letyshops platform.
Hello!
We understand that no one likes to wait, but we cannot accelerate confirmation times. Each store has its own accreditation time periods, you can see them on their page on our website or the app.
Additionally, we would like to point out that we do not cooperate with stores directly, but through affiliate programs. Therefore, those in charge of the marketing department may know about our cooperation, but not all store employees are always aware of it.
All the best,
the LetyShops team
