Purchases at Temu with cashback in Switzerland
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (83)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- Colombia
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- India
- Ireland
- Italy
- Kazakhstan
- Mexico
- Netherlands
- New Zealand
- Norway
- Other country
- Peru
- Philippines
- Poland
- Portugal
- South Africa
- Spain
- Sweden
- Switzerland
- USA
- Ukraine
- United Arab Emirates
- United Kingdom
Temu is a great application but the cash back refund leaves a lot to be desired... it takes a long time... I still have to wait...
Hi, Tony!
We understand that the cashback confirmation time on Temu is slow, but we cannot speed it up at the moment, sorry. We will do everything in our power to shorten it in the future.
Greetings,
the LetyShops team
I don't like temu, it takes a long time to deliver the cash back, that's why I don't buy anymore, the purchases have been made since last year and they haven't released it yet.
Hello!
We apologize for any inconvenience. According to Amazon's conditions, the cashback is confirmed in 110-170 days after making the purchase. Don't worry, it's a maximum period.
Anything - contact us via “Help” section.
All the best,
the LetyShops team
The refund is very slow (if they give it, because otherwise it requires filing requests)
Hello Manuel!
We are aware that the wait for the refund is a bit long, but we cannot influence it as it depends on our partners. We will take this into account and will do everything possible to accelerate the accreditation period.
Greetings,
the LetyShops team
I have been using the app for several months and it works well for me, there are no missing items in the lost ones received, I highly recommend it, although the waiting time is a little long
