Hello Marina!
Thank you for your feedback. In order for a cashback to be displayed successfully, it is very important to adhere to the conditions that are published on the store page, as well as the rules for making purchases with a cashback.
So that we can figure out the reason for the loss of cashback for your order, please leave a request through your personal account, section "Help". We will also be grateful if you briefly tell us the checkout algorithm.
We will wait for your appeal. Have a nice day!
Respectfully,
LetyShops team