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Purchases at NYX PROFESSIONAL MAKEUP with cashback in Switzerland

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Reviews on NYX PROFESSIONAL MAKEUP (27)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
08.02.2019
I got my biggest cashback on the site in nyx, cyber Monday for the promotion, and even 30-40% discounts in the store itself. I made an order on January 28th, delivery was scheduled for the 31st, received by courier on February 1st for free. 08.02 today already enrolled cashback! I am delighted!
The review was translated from Russian using Google Translate. Show original Show translation
22.11.2018

Makeup is good. The customer service is terrible. That is, in short.

The store’s site is regularly buggy and slow. Technical support ignores any requests, you can wait for weeks to answer and never wait. I hate to call on the phone, and as a rule there’s no sense from this. So when ordering, it’s worth praying that everything will go smoothly, otherwise it’s scary to imagine what it might turn into. They got a loyalty program - a cool idea, but, apparently, it won’t work out - the site turned off again, the order doesn’t appear in their personal account on the site, the girl operator cheerfully reports that I’m not registered at all, although I’m a regular customer, and she supposedly, of course, will contact technical support “and the answer will be later,” but this was said in such an uncertain tone that I strongly doubt it.

Due to the work curve of the order system, it is not uncommon for cashbacks to be rejected because the order was allegedly not redeemed (in my previous experience). It’s just that they didn’t set their status there, "forgot", probably. It’s good that LetiShops has excellent technical support and at least this issue can be resolved quickly and without stress. But in NYX, alas, it was never possible to shop without stress. And so sorry, the cosmetics are good.

The review was translated from Russian using Google Translate. Show original Show translation
22.11.2018

Hello!

Thank you for sharing your shopping experience at the store.

We are sincerely glad that we were able to help resolve the issue of accruing cashback.

It’s a pity that when you make purchases you have to face certain difficulties. Partners have proven themselves on the good side.

We hope that future purchases will bring only positive emotions.

We wish you a productive and successful day;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.11.2018

I made an order, cashback did not come :(

The review was translated from Russian using Google Translate. Show original Show translation
02.12.2018

Angelina, hello!

Thank you for leaving a review on our website.

Transitions to the store are actually recorded in your account. Perhaps at some stage of the ordering process, our affiliate link was rewritten. The manager of the care service will help to understand in more detail. To resolve the issue, we created an appeal. You can familiarize yourself with it and give an answer in the "Help" - "My Messages" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.11.2018
I ordered a courier home delivery. She indicated a certain time and number, specially moved her affairs to be at home at this time (10: 00-18: 00). On the day of delivery, they call me in the evening and say that the order will be delivered the day after tomorrow or even later. They explained this by the fact that they could not contact me to confirm the order. Indeed, there were calls from them, but during my work I couldn’t answer and call back either, as I work until late. I absolutely do not understand why this was necessary, because everything was already indicated and paid. Very unpleasant. Otherwise, everything is fine, the cosmetics are well sealed, the courier is polite, he phoned before his arrival.
The review was translated from Russian using Google Translate. Show original Show translation
04.11.2018
Everything is cool I like the service
The review was translated from Russian using Google Translate. Show original Show translation
02.11.2018
Great service! Yes, there are crashes, but technical support works quickly and efficiently. Thank!
The review was translated from Russian using Google Translate. Show original Show translation
18.10.2018
The cashback confirmation process took a little over a month, but I was not in a hurry. very satisfied! thank!!!
The review was translated from Russian using Google Translate. Show original Show translation
10.09.2018

Hello) the cashback for the order was not accrued order number PA00171944

The review was translated from Russian using Google Translate. Show original Show translation
25.09.2018

Hello, Alexandra!

Thanks for the information.

It is important for us that while using our service, users enjoy shopping and not encounter difficulties. To resolve the issue, we created an appeal to the care service. You can familiarize yourself with it and give an answer in the "Help" - "My appeals" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.09.2018

I placed an order, but the cashback is not displayed !!!!!!

The review was translated from Russian using Google Translate. Show original Show translation
19.09.2018

Hello, Elena!

Thank you for writing about the situation. We will do our best to help. To do this, we created an appeal No. 1421337 to the customer care service on your behalf. You can reply to the appeal through the Help section of the My Account - My Messages section.

We will wait for information from you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.07.2018

I placed an order by reference, through this service, in order to get a cashback. No. PA00154982 in the profile there is no display that the order was created. Everything is displayed on all other purchases.

The review was translated from Russian using Google Translate. Show original Show translation
25.07.2018

Good day, Natalia!

Thank you for reporting loss of reward. We will be happy to help you understand this situation. An appeal # 1380147 to the care service was created from your account. Please respond to the request so that we can help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.06.2018

Cashback for order # PA00152263 was not credited, although the order was placed after the transition from your site.

The review was translated from Russian using Google Translate. Show original Show translation
30.06.2018

Good afternoon, Julia!

Thank you for your comment.

On your behalf, we have created a call to the care service to resolve the issue. We will be glad to receive information about the order on the "Help" - "My Calls" tab.

Have a sunny day!)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

Cashback for order # PA00149742 is not credited at all.

The review was translated from Russian using Google Translate. Show original Show translation
01.06.2018

Hello, Natalia!

Thank you for your feedback.

According to information from your account, this issue is already being considered in circulation. Care Manager Sergey is awaiting your response.

Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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