Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
The store sent a bonus to my order No. 1240306610 - UAH 100, thereby confirming that the purchase through letyshops was done. However, the main body of the cashback, about UAH 400, was never credited. The final answer from the store to the letyshops support did not come, and more than 2 months have passed since. Cashback will come - I will correct the review.
Hello!
Thank you for your feedback.
We understand how unpleasant it is when cashback is lost for some reason. To understand the situation and return the remuneration you expected, we sent a request to partners. As soon as information on our request appears, Victoria's manager will inform you.
We hope we can get an answer as soon as possible.
Sincerely,
LetyShops team
Sharaga, ordered a laptop for UAH 20k, the cashback did not come, after contacting the support service it turned out that the cashback was overwritten, and someone else received it. Returned half of what was expected. The sediment remained. I advise you to bypass and buy in another store with a lower percentage, but get the full amount of cashback.
Hello Vitaly!
Thank you for sharing your shopping experience with cashback.
We are very sorry that you have encountered certain difficulties while working with our service. Cases of losing cashback are really unpleasant.
Regarding your order, we, unfortunately, received a negative answer that the buyer came from another source, and the reward was transferred to another partner. We can get a similar answer if, during the registration process, some third-party resource overwritten our affiliate link or bonuses from other sources were applied. As far as possible, we compensated for part of the cashback. We hope that all future purchases will be recorded automatically.
If you have any questions, please write. We are always happy to help.
Sincerely,
LetyShops team
I bought WD my passport 2tb red, but after a month I see no money for withdrawal, no waiting for cashback verification, please check it if there are any problems
Good day, Andrey!
Thanks for reporting the issue.
It is very important for us that all questions and difficulties of our users are resolved. Therefore, we have created an appeal to the customer care service on your behalf. You can answer through your personal account, "Help" section, or by clicking on the link: https://help.letyshops.ru/hc/ru/requests .
We will wait for feedback.
Sincerely,
LetyShops team
I withdrawn the money a month after the purchase. I'm happy with everything. Thanks to Moyo and Letyshops. Recommend.
Supplement to my review from 20.07.2018. The situation was resolved in my favor. Many thanks to both the letyshops service and the moyo store. I was constantly in touch with some and with others. No one tried to immediately deny something or say that I did something wrong, and we are not to blame. Yes, the process was not fast, about 1.5 months, but in the end, cashback was immediately credited without the "pending" status. Withdrawn without problems for 20 minutes in several transactions. Recently, the quality of services and stores is checked not by how they work, but by how they resolve non-standard disputes or conflict situations. And in this case, both lety and moyo showed their best side for which many thanks to them.