Hello!
Thanks for the feedback. We are very sorry that you are faced with a similar situation. We are sure that the store values its customers and what happened to you is most likely an exception than a rule. Perhaps, due to a technical error, they did not manage to send your order quite quickly.
Indeed, sometimes there is a loss of cashback. To successfully accrue cashback, it is very important to adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila, then there should be no problems with fixing orders.
If you have any questions, please contact. Have a nice day!
Respectfully,
LetyShops team