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Don't forget about Cashback rules and advices

Purchases at La Redoute with cashback in Switzerland

Time for crediting cashback
Average waiting time for cashback: 60 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 90 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк за заказы с использованием купонов может быть не начислен.

 

Сумма кэшбэка изначально рассчитывается исходя из суммы заказа без учета НДС и будет пересчитана при подтверждении.

 

За заказ через приложение магазина La Redoute (Android или iOS) кэшбэк не начисляется.

Reviews on La Redoute (132)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
22.07.2018

June 14 led to a cashback of 27%, made an order, and in my office Letishops as if nothing had happened. An appeal was created, we have been waiting for a reaction from la redoubt for a month already)

The review was translated from Russian using Google Translate. Show original Show translation
23.07.2018

Hello Maria!

Thank you for sharing the information.

The loss of cashback can be influenced by several factors, including: the work of third-party extensions in the browser, visiting other sources at the time of making a purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

It is important for us to understand the reasons for non-remuneration and to do everything possible to eliminate them. We cooperate with stores not directly, but through special affiliate programs. Therefore, we can get the answer with a slight delay. Your appeal is controlled by our manager. As soon as the results are available, we will contact you. We hope for a positive response from partners.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.07.2018

I do not recommend especially trusting shares with increased cashback from La Redout. The last time they increased it to 10%, and I decided to use it. So my purchase was not reflected at all in my account! The reason is still not clear. Letishops compensated me with his money, for which he thanks.

The review was translated from Russian using Google Translate. Show original Show translation
22.07.2018

Inga, good afternoon!

Thanks for your feedback.

We are sorry that the cashback for your order was not recorded in your account. To clarify the reasons for the non-payment of remuneration, we sent a request to partners. We are waiting for an answer at the moment. Our manager will inform you about the results as soon as we become aware of something. We hope such situations will not happen again.

Suddenly there will be additional questions - write. We will be happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.07.2018

Already several times cashback is not displayed! Take action!

The review was translated from Russian using Google Translate. Show original Show translation
14.08.2018

Hello Pavel!

Thank you for writing about the situation.

We are interested in understanding the situation and helping you. To address the issue, we created an appeal to customer care. Sorry, never got your answer.

Write to us, please, we will do our best to resolve the situation. Looking forward to feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.07.2018

I'm still waiting for cashback since April. 70 days have passed.

The review was translated from Russian using Google Translate. Show original Show translation
09.07.2018

Good day!

Thanks for writing to us. Your account created an appeal to service # 1374724 to help resolve this issue.

Manager Veronica is looking forward to hearing from you. Have a great day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.07.2018
Dual cashback works and appears after about 10 hours. The order has already been received, now it remains to wait for enrollment)
The review was translated from Russian using Google Translate. Show original Show translation
03.07.2018

But today cashbacks for JANUARY orders (mid-January) are credited to me !!! FIVE months and a half !!! Well, of course, that credited ... but damn - FIVE MONTHS !!!

The review was translated from Russian using Google Translate. Show original Show translation
03.07.2018

Good afternoon, Oksana!

Thank you for sharing the news.

Cashback confirmation is based on information we receive from partners. Sometimes they need more time to process the order data and transfer it to us. Sorry to keep the cashback waiting.

For steel orders of this store, we noticed that you have created an appeal to the service of care. Our manager will check that the reward is credited in a timely manner.

If you have any questions, please write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.06.2018

I still expect cashback from 04.22.18. I certainly understand that the maximum time is 75 days. but from later orders everything was back. wait) what to do. that's all interesting. Also read reviews that often such problems. and the store itself is cool. I've been buying things there for a long time

The review was translated from Russian using Google Translate. Show original Show translation
28.06.2018

Hello!

Thanks for the comment.

We ask you not to get upset, cashback will be surely credited to the balance as soon as the store sends information about its redemption. Indeed, most orders are confirmed on average for 45 days. However, there are orders for which processing takes more time, so on the store page we specified the maximum time for cashback deposit. Wait a little more, very soon the cashback will be credited to your balance.

If you have additional questions, be sure to write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.06.2018
I saw the advertisement in the letter, and made two orders ... and after a couple of days I received a small cashback, and all because I forgot about the promotional code in the letter, and used the promotional code from the website ... well (
The review was translated from Russian using Google Translate. Show original Show translation
22.06.2018

18% cashback for several orders did not come and the support service also did nothing to help ... although earlier cashback issues were solved very quickly ... well, in general this is understandable ... 18% is not 5 !!! sad even ... and not very nice ... :(

The review was translated from Russian using Google Translate. Show original Show translation
23.06.2018

Good day!

Thanks for the comment. Oksana, we sincerely wish that you encountered certain difficulties when working with our service. Indeed, it is very unpleasant when the cashback is not fixed.

We really want to understand the reasons and do everything possible to eliminate them. Therefore, we sent a request to our partners to find out why the cashback is lost. We cooperate with the store not directly, but through a special affiliate program. In this regard, communication is a little more complicated. Your messages are kept under control by care managers. As soon as the information from partners arrives, we will report the result and will do our best to resolve the issue with accrual in your favor

Oksana, we ask you to trust us and wait a bit.

We really appreciate your feedback. You help us get better!

Once again, we apologize for the difficulties you have encountered.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.06.2018
Cashback was credited very quickly !! Thank you letyshops for good work!
The review was translated from Russian using Google Translate. Show original Show translation
21.06.2018
Very fast cashback came. Even surprised. I placed an order at night, during the day I already saw the expected cache, in a couple of days I had already confirmed it. Stunned. The first store is so smart of those in which I buy. Now it remains only to pick up the order and see. And there the final opinion about the store will be formed. In the meantime, 5 out of 5.
The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

place an order. cashback waiting. but he does not appear, neither increased-promised by 18%, nor the usual habitual. although before the report came literally after placing the order: "you are charged with the design office for such an order number." when you pay - confirmation comes to KB. and then silence ..... ay ....

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

Tatiana, hello!

Thanks for your feedback.

Do not worry, please. The care service manager Anna already controls the display of funds in open circulation. # 1367517.

If the cashback is not displayed, we will definitely try to understand the reasons for non-accrual in detail and help in resolving the issue.

Thank you for being with us!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.