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Don't forget about Cashback rules and advices

Purchases at Hotels.com with cashback in Switzerland

Time for crediting cashback
Average waiting time for cashback: 80 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Уважаемые пользователи!
Обращаем  ваше внимание, что средний срок подтверждения кэшбэка рассчитывается после даты фактического выезда из отеля.

Кэшбэк за бронирования в Hotels.com начисляется только для жителей России и СНГ. При оформлении заказа ІР-адрес должен быть зарегистрирован в РФ или СНГ. При оформлении с ІР-адресов других стран, кэшбэк может быть утерян/отклонен.

Кэшбэк начисляется только за бронирование отеля на сумму заказа без учета НДС и будет подтвержден после фактического проживания.

Сумма кэшбэка может изначально отображаться неверно, но при подтверждении заказа кэшбэк будет актуализирован.

Кэшбэк не начисляется:

- при оплате эксклюзивными ваучерами;

- за оплаченный заказ с использованием купонов, промокодов.

Reviews on Hotels.com (36)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
08.01.2019

Accumulated standby cashback for more than 50 days. By last reservation cashback was not credited at all! Letishops accrued 600 rubles from his account, although the return should be about 1,500 rubles.

The review was translated from Russian using Google Translate. Show original Show translation
09.01.2019

Hello!

Thanks for the feedback.

Do not worry, please, by your order we sent a request to partners. As soon as we get the answer, manager Julia will immediately inform you. If the decision of the partners is positive, we charge the rest of the funds to the balance sheet.

Regarding the cashback, which is now waiting. The reward from Hotels.com is credited within 45-67 days from the moment you leave the hotel. If this time has already passed, let me know. We will be happy to help.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.01.2019

A penny cashback is reflected, but not large amounts. So, for example, there is a transition to hotels.com in history, January 4, where, in fact, it was booked, having already actually paid the price in advance. However, nothing even counts in accruals to expectations. A decent amount! With every purchase, there is less interest in letyshops!

The review was translated from Russian using Google Translate. Show original Show translation
14.01.2019

Hello!

Thanks for the feedback.

We are sorry that the cashback for your order was not fixed automatically. To solve the problem as soon as possible, we created a call to the care service on your behalf. Let the manager know more about the situation so that we can help you faster.

We look forward to hearing :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.12.2018

The store performs its function, but there are obvious problems with accruing cashback. I was not charged and after contacting the support team, she returned only half, and wait for the rest. 2 months passed, and the second half was not even accrued. I advise you to use another store!

The review was translated from Russian using Google Translate. Show original Show translation
30.12.2018

Hello Roman!

Thanks for the feedback.

We understand your emotions. However, we ask you not to worry, your appeal will by no means remain unresolved. Now we are awaiting a response from partners. Manager Catherine will inform you of the decision as soon as a response is received.

We hope for your understanding and loyalty.

Happy New Year!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.12.2018

Cashback is displayed in 50% of cases, however, Letishops support always solves the problem.

The review was translated from Russian using Google Translate. Show original Show translation
12.12.2018

Alexey, hello!

Thanks for the comment.

We are glad that we were able to help resolve the issue with cashback.

Unfortunately, we did not receive information on your orders. On our own, we could not find out the reason for the non-accrual. Perhaps this happened by mistake.

It is important for us to resolve these situations, so we turned to partners for help. As soon as there is news, care managers will report the results in open calls.

Let the mood not depend on the weather. :) Good luck to you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.12.2018

Cashback works every other time, ceteris paribus it is better to use booking (but there are problems there too).

The review was translated from Russian using Google Translate. Show original Show translation
10.12.2018

Hello Maria!

Thanks for sharing your shopping experience.

We see that the cashback for your last orders was successfully displayed in your personal account. For orders that have difficulties, we clarify information from partners. As soon as something becomes known, we will immediately inform you.

Have a nice shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.12.2018

I really like this site and I often book through it. But, unfortunately, I found a clear pattern of ignoring the 50 \ 50 cashback. For the month there was a need to book 8 stays. So, the cashback was not counted for every second reservation, i.e. out of 8, only 4 were displayed in the personal account. They defended the first - the ignore of the second, the third - passed, the fourth - no, and so on until 8. A clear trend. Everything is fixed. Fortunately, part of the reservation with free cancellation, I’ll try to cancel something and book again. And I'm doing everything right, clearly according to the algorithm! Dear, control the process with your partner. VERY hope that everything will work out.

The review was translated from Russian using Google Translate. Show original Show translation
05.12.2018

Hello Roman!

Thanks for sharing your shopping experience.

Be sure to try to understand your situation. Manager Roman sent a request to partners. As soon as something becomes known, he will inform you in circulation.

Thank you for your assistance in resolving the issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.10.2018

Everything is fine, I book hotels very often, for business trips of employees of my organization. There were several problems, but the support service went to a meeting and resolved issues. The only negative is that cashback has to wait a long time, but this is probably for everyone! I didn’t use others ...

The review was translated from Russian using Google Translate. Show original Show translation
25.10.2018

cashback did not appear, refer to viruses and additional extensions, although it was set only from letishops, I consider all this a lottery, because with this attitude, non-payment of cashback can be attributed to the arrival of aliens! And how can I get a negative answer from a partner in hotel if they have a hotel booked ... a riddle ...

The review was translated from Russian using Google Translate. Show original Show translation
25.10.2018

Good afternoon Timur!

Thanks for the comment.

We asked our partners for help to figure out the reason for not paying cashback for your order. We received an answer that the order was not placed through our service. That is, at the time of purchase, our affiliate link could be rewritten. Overwriting can be affected by: switching to other tabs during checkout, the work of third-party extensions / programs of the browser or device.

We sincerely hope that in the future such situations will not happen again.

Help will be needed - be sure to write. Always Glade!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.09.2018

I do not recommend it. I tried this service due to the increased cashback (I usually use booking). Cashback is not credited. Partial compensation (approx. 15%) from the expected cashback was received from Leti, and the issue of full cashback has not been resolved, although 52 days have already passed.

The review was translated from Russian using Google Translate. Show original Show translation
10.09.2018

Good afternoon, Cyril!

Thanks for the feedback.

The reasons for losing the cashback can be: the work of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

To resolve the issue and clarify the factor that influenced the non-accrual of remuneration, a request was sent to partners. Sometimes, in order to comprehensively understand the situation, it takes more time. This is due to the fact that we work with stores not directly, but through affiliate programs. To support you, we compensated for the cashback in part until the partners answered. As soon as the results are received, the manager will notify you. We hope that in the future there will be no difficulties.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.07.2018

HOTELS had an increased cashback of 12%. Booked two hotels at 13 hours and 17 hours. One displayed the other no. The manager suggested waiting for the next day, although 12% cashback has a limited effect. The next day, he reported that the cashback was not tracked. But you could rebook that day. This is how you can lose cashback and get negative from communication. Unpleasant impression.

The review was translated from Russian using Google Translate. Show original Show translation
18.07.2018

Hello, Alexey!

Thank you for your feedback.

The reward for purchases is really fixed in your account during the day. Before the funds are displayed in the system, we do not have the opportunity to check in advance whether cashback will be credited.

We ask you not to be upset, we promise that we will do our best to resolve the issue in your favor. Your appeal is kept under control by our manager. As soon as the answer arrives, we will contact you immediately.

Alexey, you have been with us for quite a long time, sincerely hope that we were able to verify our honesty and openness towards our customers.

Hope for your understanding.

Regards,
LetyShops team

The review was translated from Russian using Google Translate.
11.07.2018

The situation with accruing cashback is resolved. Late, but cashback received in full. Thank you very much.

The review was translated from Russian using Google Translate. Show original Show translation
07.07.2018
There was a problem with enrolling Hotels.com, but the customer care service quickly resolved the problem. LetyShops well done, it's nice to deal with you!
The review was translated from Russian using Google Translate. Show original Show translation
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