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3.5 %
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Don`t forget about Cashback shopping rules

Purchases at Hotels.com with cashback in Switzerland

Waiting time for crediting cashback
Average waiting time for cashback: 80 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 120 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.5% За оплаченный заказ, если пользователь не использует никакие бонусы и акции на сайте Hotels.com
1.5% За оплаченный заказ
Если после выезда из отеля прошло больше 4-х месяцев, а кэшбэк находится в статусе "В ожидании", не переживай. Сейчас есть задержка в подтверждении кэшбэка.
Как только Hotels.com отправит нам информацию, кэшбэк поменяет свой статус.

Кэшбэк за бронирование в Hotels.com начисляется только для жителей России и СНГ. При оформлении заказа ІР-адрес должен быть зарегистрирован в РФ или СНГ. При оформлении с ІР-адресов других стран, кэшбэк может быть утерян/отклонен.
 

Кэшбэк начисляется только за бронирование отеля на сумму заказа без учета НДС и будет подтвержден после фактического проживания.
 

Cрок подтверждения кэшбэка рассчитывается после даты фактического выезда из отеля.
 

Сумма кэшбэка при начислении может отображаться неверно, но при подтверждении заказа кэшбэк будет актуализирован.

Кэшбэк не начисляется за:

  1. Заказы, оплаченные эксклюзивными ваучерами.
  2. Заказы, оплаченные с использованием купонов, промокодов.

Кэшбэк и скидки не суммируются.

Reviews on Hotels.com (43)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
26.05.2020

A very long time comes cashback. Just an eternity. This is not the first time :(

The review was translated from Russian using Google Translate. Show original Show translation
26.05.2020

Good afternoon!

Masha, we understand that we want to see the credited cashback on the balance as quickly as possible :) For reservations at Hotels.com it is confirmed within 120 days after leaving the hotel.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.05.2020

Lost 300 euros cashback. In the summer I paid online through a summer shop for 14 days in a 5 star hotel. The order amount is 3,000 euros. Then there was a super-promotion of 10% cashback. There was a click, but the order was not confirmed. PS At other times, everything was fine, apart from the very long wait even for paid, non-refundable rooms.

The review was translated from Russian using Google Translate. Show original Show translation
31.05.2020

Good afternoon!

Thank you for reporting the situation.

Created an appeal to sort out the issue. You will find it in the "Help" - "My appeals" section. The manager will wait for your reply :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.04.2020

Keshbek was confirmed, but only 3 months after the eviction.

The review was translated from Russian using Google Translate. Show original Show translation
17.04.2020

Dmitry, good afternoon!

So it should be, because for Hotels.com, the maximum waiting time for crediting a cashback is 120 days. You even rather entered the balance :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.02.2020

Thanks for the feedback! We will not risk it :(

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2020

Olga, good afternoon!

It’s a pity that you made such a decision, because each review has its own background.
Orders are successfully recorded in the system, and cashback is credited to the users balance. Shop and share your experience :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.02.2020

Canceled a fully paid order, no cash back.

The review was translated from Russian using Google Translate. Show original Show translation
12.02.2020

Good afternoon!

Sergey, cashback for reservations was rejected during reconciliation. This could happen due to a violation of the terms of service, the rules for making orders with cashback. They tried to support you by crediting the bonus to the balance. We hope that no more such situations will arise.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.11.2019

5% cashback should have been accrued, in fact 1.5%

The review was translated from Russian using Google Translate. Show original Show translation
25.11.2019

Hello, hello!

We want to help resolve the issue.

Please reply to the appeal # 1858358, which was created through your account, the "Help" section. We wait :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.11.2019

With 3 purchases, the cashback passed only one at a time. Separately clicked on the link, there are no third-party extensions, but like that. Leti support my respect - for the purchase accrued after the trial.

The review was translated from Russian using Google Translate. Show original Show translation
16.11.2019

Gleb, good afternoon!

Always happy to help resolve the issue.
We hope that there will be no more difficulties in calculating cashback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.09.2019

I booked through Hotels in November and December 2018, and the cashback only this week was confirmed to me. Not even a year has passed :)))

The review was translated from Russian using Google Translate. Show original Show translation
22.09.2019

Good afternoon!

Olga, the cashback for reservations at Hotels.com is credited to the balance on average 60 days after leaving the hotel. For the convenience of users, they published information on the service page.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.09.2019

Awful service! Only Dmitry from technical support helps me out, who reassures me and tries to solve something, apparently hotels.com really do not want to give my cashback in the amount of 7,086.40 rubles! So that I once again in my life there booked a room, pf, figurines to them. And so, 2 months have already passed, there is no result, we are waiting for what letyshops support will do and we hope for the best result :-)

The review was translated from Russian using Google Translate. Show original Show translation
18.09.2019

Good afternoon!

George, have not yet received a commission and confirmation of booking from partners. They have already submitted a request to resolve the issue. The manager keeps the situation under control in circulation.

We are waiting together :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.09.2019

I will join in one star. Several times I checked whether the extension is active. Everything was fine. Cashback not accrued. Thanks to the support, as always on top. Part of the cashback is compensated.

The review was translated from Russian using Google Translate. Show original Show translation
10.09.2019

Good afternoon!

Did not receive order information :(
Perhaps there was a violation of the purchase algorithm or the data was not transmitted. We hope that no more such situations will arise and cashback will be credited automatically to the balance. Our recommendations will help in this: https://letyshops.com/shopping-rules .

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.08.2019

cashback did not confirm, like all other stores for large purchases

The review was translated from Russian using Google Translate. Show original Show translation
21.08.2019

Good afternoon!

Unfortunately, we did not receive the information and the commission for the reservation you made. Several factors could have affected this, including:
- The work of third-party browser extensions;
- the use of promotional codes / coupons from other sites;
- Transition during booking to other pages.

We hope that more of these situations will not happen and cashback for subsequent orders will be recorded in your account.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.07.2019
After 2.5 months, everything came.
The review was translated from Russian using Google Translate. Show original Show translation
Buy at Hotels.com with cashback up to 3.5%
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You're a bit late unfortunately :(
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