Hello!
Thanks for the feedback. Sorry, please for any inconvenience.
The care manager didn’t want to blame you for losing cashback, he just suggested that it could be a reason for not earning money in order to save you from such cases in the future.
At your request, a request was sent to our partners to find out why the cashback was not fixed.
Your appeal is taken under control and as soon as a response from partners arrives, the manager will contact you and will do everything possible to resolve the issue in a positive direction.
If you have any questions, be sure to write.
Respectfully,
LetyShops team