Purchases at Casa del Libro ES with cashback in Switzerland

I place an order on July 26 for eighty euros of school books. As of today the order is incomplete. We talked to the store and they are all excuses and they tell me that the best thing is to place a new order for the missing book. So I already lose the 14'19 discount that I had accumulated. But I don't lose a book, I lose everything. It seems terrible on their part. I no longer have bills and I pay more for books than at any other stationery store. A zero for La Casa del Libro on this occasion.

House of the book always with its traps to not give the correct cashback. I spend 65.30 euros, they divide it into two parts because that's how it seems to them, one of 51.20 Euros that fell within the money they request so that we can receive the maximum cashback and the other part of 14.10 . Guess which part they gave me the corresponding percentage of Cashback from? 0.99 appears on letishop. I have already requested a claim.

Since July 26 waiting for a School book????? You are not to blame but The House of the Book is fatal. Plus they don't give you a solution. They tell you to cancel your order and place a new one. Sorry? and I join another waiting list and I also lose the discount. Very badly. You already have a claim in the store.

For Letyshops 5 stars, for the Book House not so much. When the cashback is normal, they don't give me any problems and at the latest the next day the cashback is reflected, but the last time they raised it they wouldn't let me make the purchase if I made the transition from Letyshops. In the end, Letyshops gave me the solution, very quickly and with excellent service, thank you!

High cashback in the House of the book is synonymous with not appearing to you. I've been using letyshops for a long time and it's perfect, but there are stores that just when they have higher cashbacks... don't appear. A pity. I don't think it's a problem with letyshops, but with the stores themselves. I hope they solve it for me... I bought the books there for the cashback, otherwise I wouldn't have bought them there.

Updated REVIEW EDIT: letyshops customer service out of ten as always. In a few days they have given me a solution. Thank you!

After several orders I have had one in which they did not return 10% of the offer but the usual 2.5. When I made the claim at Letyshops, they immediately started up and solved it immediately, they even paid me the difference before the final recognition of La casa del libro. Totally recommended!