Purchases at Акушерство with cashback in Switzerland

Good afternoon!

Thank you for your comment. Confirmation and rejection of the cashback occurs automatically based on the data that the store passes to us. Sometimes stores recount the reward amount after a partial buyback, but there are times when the cashback is rejected when making changes to the order.

Please send a screenshot of the personal account of the store with information about your order so that it can be seen: number, amount, date and status of the order in open circulation No. 1345605. We will contact our partners and try to return your cashback.

We will be grateful for the information.

Respectfully,
LetyShops team

Good afternoon, Irina!

Thank you for your comment. The cashback for your order dated March 16, will be confirmed no later than April 24. This is the maximum time for crediting a cashback from the Obstetrics store. You can see this date for each order. Just point to the “?” Sign next to the “Pending” status.

To understand why your new order was not fixed, we created an appeal to the care service on your behalf. Inform the manager about the situation in more detail so that the question is as quickly as possible.

Respectfully,
LetyShops team

Hello, Vladimir!

Thank you for your feedback. We are very sorry that you encountered this situation when placing an order from this store.

According to the data from your personal account on our service, your question about cashback rejection is already being resolved. We will try to figure it out and help in this situation.

Have a nice day!

Respectfully,
LetyShops team

Hello Olga!

Thanks for the feedback. The reward for orders is fixed automatically based on data from the store. If the cashback for your orders did not appear, most likely an error was made in the checkout algorithm or the reason is still in the device from which orders were made.

It is very important for us to understand the reason for non-accrual and resolve the issue. Therefore, from your personal account, we have created an appeal with clarifying questions. Please respond to the appeal.

We sincerely hope that in the future each of your orders will be recorded automatically.

Have a nice day!

Respectfully,
LetyShops team

Hello, Hope!

Thanks for the feedback.

Indeed, we, like you, did not receive order information.

Believe me, we are interested in ensuring that each of your orders is successfully recorded in your account and for this we work every day to improve our service, make many test orders in various stores and based on tests we make adjustments to the rules for making purchases with cashback.

We also add information to the pages of stores, if we have identified features by which cashback may not be credited.

We are sure that, following our recommendations, cashback should be fixed successfully.

For our part, we partially offset the cashback from the company's funds to support you. We also sent a request to the order database of the affiliate program of the store to find out the reason for not accruing cashback.

We do not work directly with all our partners, but through special programs, so the answer can come within 2-4 weeks.

Your appeal is taken under control by the manager of the care service, as soon as we receive information from partners, he will immediately contact you.

Hope for your understanding. Have a nice day!

Respectfully,
LetyShops team

Hello!

Thanks for the feedback. In order to understand the reason for the rejection of the cashback for the order, please leave a request from your personal account, the "Help" section, the care managers will definitely solve the problem.

We will be waiting for your appeal. Have a nice day!

Respectfully,
LetyShops team