Hello, Hope!
Thanks for the feedback.
Indeed, we, like you, did not receive order information.
Believe me, we are interested in ensuring that each of your orders is successfully recorded in your account and for this we work every day to improve our service, make many test orders in various stores and based on tests we make adjustments to the rules for making purchases with cashback.
We also add information to the pages of stores, if we have identified features by which cashback may not be credited.
We are sure that, following our recommendations, cashback should be fixed successfully.
For our part, we partially offset the cashback from the company's funds to support you. We also sent a request to the order database of the affiliate program of the store to find out the reason for not accruing cashback.
We do not work directly with all our partners, but through special programs, so the answer can come within 2-4 weeks.
Your appeal is taken under control by the manager of the care service, as soon as we receive information from partners, he will immediately contact you.
Hope for your understanding. Have a nice day!
Respectfully,
LetyShops team