Good afternoon!
Thank you for your feedback. It is unfortunate that you are faced with a similar situation. Unfortunately, none of us is immune from such cases. We have repeatedly encountered high quality Big Geek store service. What happened to you, most likely, is the exception, we are sure that if you contact the store’s hotline at the number: 8 (495) 943 - 49 - 43 or 8 (499) 703 - 36 - 67, managers will try to correct the misunderstanding.
Indeed, the cashback for the order was long with the status “Pending”, but at the moment the problem has been solved and the cashback has already been credited to the balance. In the future, if there will be problems with fixing orders, we will be grateful if you leave an appeal from your personal account, the “Help” section, care managers will certainly help to understand the reason for the loss of cashback and solve the problem.
Any questions and suggestions regarding the operation of our service, please contact. Have a good day!
Respectfully,
LetyShops team