Hello!
We are sorry that you are facing a similar situation.
If the cashback from the store does not appear multiple times, try placing orders in a different way (for example, if you have always used our extension, try to place orders when you go directly to our website, or if you have used our application, place further orders via a mobile browser).
If you have any further questions, you can always contact our Customer Service , our managers will be happy to help you. ;)
Best regards,
LetyShops team