Good afternoon, Svetlana!
Thanks for leaving a comment.
The remuneration rates for an order at O'STIN during the increased cashback period were: 7.5% for a paid order using a promotional code and 15% for a paid order. According to information from your personal account, discount codes were applied in completed purchases. Therefore, cashback is credited at a rate of 7.5%.
At first, our system may receive incorrect information about the amount of cashback or order. When credited to the balance sheet, the data must be checked again, and the reward is credited correctly.
If you have any questions - please contact, we will be happy to answer.
Respectfully,
LetyShops team