Victor, good afternoon!
Thanks for the feedback.
Analyzed your account. We see that before placing the order there was no transition to the store. Switching from our website or activating an extension on a store page before placing an order is the main condition for accruing cashback. You can familiarize yourself with our recommendations on this page .
We understand that you were counting on a reward, so you helped to resolve this issue.
There will be questions - write, we will be happy to advise.
Respectfully,
LetyShops team